Steven Costello

- Conduct investigations into organized retail crime (ORC), theft, and fraud across multiple store locations, ensuring compliance with corporate and legal standards.

- Prepare detailed investigative reports and present finding to internal stakeholders and external agencies.

- Gather, analyze, and document evidence, including video surveillance, transaction date, and witness statement, to support criminal and civil cases.

-Perform covert surveillance and undercover operations to identify and mitigate loss risks.

• - Identify shortage risks in key divisions and develop a strategy and tactics that will reduce shortage and drive profitable sales.
• - Manage the identification and resolution of internal investigations; complete internal interviews for my district.
• - Build partnerships to identify market trends and competition strategies.
• - Act as a first responder for in store incidents.
• - Create and model the safety culture in store by recognizing safe behaviors and identifying and resolving safety hazards; investigate injuries that occur to determine root cause and resolved through appropriate action plans and partnerships.

• - Developed and implemented theft prevention strategies to reduce exposure.
• - Developed and implemented store awareness programs addressing theft, safety, inventory and shortage control.
• - Conducted internal investigations as well as internal interviews.

• - Responsible for quick response to calls for service such as burglaries, assault's, fraud, theft, and many more.
• - Developed and maintained various community relationships within St. John's County.
• - Proficient in conducting in depth investigations and analysis to resolve criminal incidents.
• - Prepared detailed written records and reports while serving court documents and warrants.

• - Lead a physical security culture for our team members and guest by assessing and maintaining safe and secure standards throughout the store.
• - Demonstrate a culture of ethical conduct, safety and compliance.