Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Cournoyer

Winter Garden,FL

Summary

Highly effective communicator with a focus on customer satisfaction, teamwork, and shared success. Dynamic Sales Leader possessing extensive coaching, mentoring and developmental experience.

Accomplished Account Management Professional, with 20+ years of experience driving key sales metrics in National Retail, Branded, and Wholesale channels of distribution. Ability to work with High Level Management to accomplish goals of multiple organizations.

Overview

27
27
years of professional experience

Work History

Senior Sales Manager

T-Mobile
02.2020 - 11.2023
  • Increased overall sales revenue by implementing effective sales strategies and building strong team relationships.
  • Led #1 District in in sales % to goal the country in June 2022.
  • Collaborated closely with marketing and B2B sales teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
  • Mentored Mobile Experts in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.


Senior Manager Indirect Channel

Metro By T-Mobile
05.2016 - 02.2020
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Successfully ran a program in New England with wholesalers to launch over 100+ new store locations.
  • Established strong relationships with wholesalers, ensuring long-term partnerships and ensuring their success.
  • Top Senior Manager Awarded in 2018 and 2019.

Senior Manager, Dealer Sales

T-Mobile
09.2015 - 05.2016

-Responsible for increasing Branded Sales and distribution within our wholesale channel in DC/Virginia, Philadelphia, Upstate NY and New England.

-Successfully ran Operational program that built over 300+ T-Mobile Exclusive Prepaid locations.

Non-Branded Sales and Operations Manager

T-Mobile
06.2012 - 05.2016

- Responsible for increasing traditional and non-traditional sales distribution in the Non-Branded segment for T-Mobile in Southern New England.

District Manager

T-Mobile
07.2010 - 09.2012

-Responsible for 150+ Branded, National Retail and Wholesale locations, 6 direct reports that produce $9+ Million in annual Revenue
-Top Ranked District Manager in the East Region US in 2010 achieving 118% to goal and Winner’s Circle

Field Training Manager

T-Mobile
07.2009 - 06.2010

-Responsible for driving sales in 86 Radio Shack Retail locations in Connecticut, Western MA, and Southern RI with a team of 4 direct reports
-Executed the national launch of the Radio Shack account in Southern New England

District Manager

T-Mobile
04.2007 - 07.2009

-Responsible for 200+ Branded , National Retail & Wholesale stores and 8 direct reports

-Top Ranked District Manager in New England Q1 and Q2 2009 in relation to sales
-2008 Q3 and Q4 Winner’s Circle Winner awarded to Top 5% in sales in US

Account Representative

T-Mobile
10.2004 - 04.2007

-Lead T-Mobile’s sales and relationship strategy for the National Retail channel in Southeastern MA and RI

-2006 Peak Achievement Winner- Highest Award given at T-Mobile- Awarded to less than 1% of the organization for living the company’s values and assisting in regions outside my territory

Account Manager- Kyocera Wireless Program

Frontline Specialists
08.2002 - 08.2004

-Lead Kyocera’s sales and relationship strategy for the Retail and B to B channels in the New England region.

Executive Recruiter- Software Sales Division

Sullivan & Cogliano
02.2000 - 08.2002

-Responsible for nationwide searches for Fortune 500 companies specializing in Business Intelligence, CRM, ERP, and various other software applications

Sales Representative

Toshiba Corporation
10.1996 - 01.2000

-Managed Support efforts for all major retail accounts in NY, NJ, and CT.

Education

Bachelor of Science - Business Administration

University of Rhode Island
Kingston, RI
05.1996

Skills

  • Sales Coaching
  • Negotiation expertise
  • Rapport and relationship building
  • Performance tracking and evaluations
  • Multi-Channel Marketing

Timeline

Senior Sales Manager

T-Mobile
02.2020 - 11.2023

Senior Manager Indirect Channel

Metro By T-Mobile
05.2016 - 02.2020

Senior Manager, Dealer Sales

T-Mobile
09.2015 - 05.2016

Non-Branded Sales and Operations Manager

T-Mobile
06.2012 - 05.2016

District Manager

T-Mobile
07.2010 - 09.2012

Field Training Manager

T-Mobile
07.2009 - 06.2010

District Manager

T-Mobile
04.2007 - 07.2009

Account Representative

T-Mobile
10.2004 - 04.2007

Account Manager- Kyocera Wireless Program

Frontline Specialists
08.2002 - 08.2004

Executive Recruiter- Software Sales Division

Sullivan & Cogliano
02.2000 - 08.2002

Sales Representative

Toshiba Corporation
10.1996 - 01.2000

Bachelor of Science - Business Administration

University of Rhode Island
Steven Cournoyer