STEVEN CRESPO
Temple Terrance,FL
Summary
Motivated IT Support Technician with hands-on experience supporting Windows systems, troubleshooting hardware, software, and network issues, and assisting end-users in fast-paced environments. Strong customer service background through military service and professional roles, with proven ability to communicate technical solutions clearly, document issues accurately, and adapt quickly to new technologies.
Overview
2025
2025
years of professional experience
Work History
IT Support / Technical Troubleshooting
Relevant IT Experience
Tampa, FL
2020 - 2025
- Reinstalled and repaired Windows operating systems using bootable media.
- Diagnosed network connectivity issues by resetting Wi-Fi and verifying Ethernet connections.
- Utilized administrative tools to identify system errors and performance bottlenecks.
- Optimized PC performance through effective system and GPU configuration.
- Assisted non-technical users with hardware, software, and connectivity challenges.
- Executed diagnostics via PowerShell and Command Prompt for efficient troubleshooting.
Security Manager
Eden Lounge & Nightclub
Tampa, Florida
12.2020 - 03.2024
- Maintained team compliance with professionalism guidelines and security team standards.
- Monitored physical access to premises, ensuring that only authorized personnel were allowed entry.
- Facilitated clear communication among team members to ensure effective response to security incidents.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
Server Manager
Ebisu Sushi Shack
Tampa, FL
03.2021 - 10.2022
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained and acclimated new servers to restaurant's culture and operations.
- Investigated and resolved complaints regarding food quality, service or accommodations.
Cryptologic Technician (Technical)
United States Navy, USN
01.2012 - 01.2016
- Collaborated with team members to troubleshoot technical issues in real-time.
- Maintained and updated cryptographic equipment and software.
- Analyzed encrypted communications using advanced cryptographic tools.
- Operated, monitored and performed limited maintenance on mission-critical systems.
- Worked closely with colleagues to enhance operational efficiency and ensure mission success.
Education
Bachelor of Arts - Business Administration And Management
Keiser University
Tampa, FL08-2024
Skills
- Network troubleshooting and diagnostics
- Technical support and user assistance
- Team collaboration and communication
- Problem solving and attention to detail
- Customer relationship management
- Time management and organization
- Computer skills and hardware support
- Operating systems and command line proficiency
- PC optimization and system tools
Timeline
Server Manager
Ebisu Sushi Shack
03.2021 - 10.2022
Security Manager
Eden Lounge & Nightclub
12.2020 - 03.2024
Cryptologic Technician (Technical)
United States Navy, USN
01.2012 - 01.2016
IT Support / Technical Troubleshooting
Relevant IT Experience
2020 - 2025
Bachelor of Arts - Business Administration And Management
Keiser University