Microsoft Office 365 Applications
Steven Crider
Collections Specialist
Mesa,AZ
Summary
A quality candidate and MCC graduate with a passion for education and student achievement, currently seeking an opportunity to utilize their ongoing education and workplace skills in an educational setting.
Overview
12
12
years of professional experience
4
4
Years of post-secondary education
Skills
Networking
Oral & Written Communication
Teamwork and Collaboration
Peer Coaching
Secure Records Management
Professionalism and Ethics
Education
Bachelor of Arts - History With Emphasis Towards Secondary Education
Grand Canyon University
Phoenix, AZ 08.2023 - 09.2026
Associate of Arts - Anthropology
Maricopa Community Colleges - Mesa Community College
Mesa, AZ 2019 - 2023
HVAC Program Certification -
East Valley Institute of Technology
Mesa 2016 - 2017
Certification
IVP Fingerprint Clearance Card
Software
Microsoft Teams, Skype, and Zoom Applications
Cisco Webex
DAS Systems
Work History
Collections Specialist
Optum360
10.2023 - Current
- Boosted collection efforts through networking and establishing strong relationships with clients that fostered trust and open communication lines.
- Collaborated with cross-functional teams to promptly identify potential at-risk accounts and develop preventative counter measures.
- Mitigated potential losses by utilizing effective collection strategies and consistent follow-up procedures intended to drive account resolution.
- Streamlined the collections process by creating and maintaining detailed and accurate records of customer account statuses and communications.
- Utilized advanced software systems to manage account portfolios effectively, optimizing workflow processes within the team environment.
Collections Specialist
Apria Healthcare
2019 - 2023
- Responsible for researching the root cause of unpaid or underpaid claims denials, and working to resolve all issues through communications, appeals, or adjustments in full accordance with company guidelines.
- Assisted in implementing procedures and policies to facilitate timely payments from contracted insurance companies.
- Negotiated the resolution of any contract disputes.
- Developed a strong record of a well-maintained cue and was recognized in several regional meetings for contributions in cash collection and productivity.
- Aided in the training of new Collections Representatives, engaged in regular peer coaching, and assisted team members in the completion of their duties as required by business needs.
Customer Qualifications Specialist
Apria Healthcare
01.2019 - 03.2019
- Responsible for reviewing patient intake documentation and obtaining the necessary authorization and insurance information to ensure that Apria Healthcare received payment on all services provided and that our patients received their equipment as efficiently as possible.
- Developed an in-depth knowledge of DME medical equipment and their corresponding ICD-10 codes that was required for successful communications between patients, their Doctors offices, and the delivery technicians of Apia Healthcare.
- Practiced successful de-escalation techniques that proved necessary to ensure patients that they were in good hands and near the end of the process.
- Implemented work flow processes that helped to streamline the complex process of qualifying a patient and quickly became a top performer in the department.
- Assisted in the training and development of two teams of new colleagues using original streamlined work flow processes at the request of leadership, and gave tours of the product room and side by side instruction to all new trainees.
Customer Service Specialist
Apria Healthcare
09.2018 - 01.2019
- Responsible for answering 50+ calls a day from patients and referrals in a fast paced environment.
- Maintained customer satisfaction by utilizing active listening techniques and forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved a high satisfaction rating by providing proactive one-call resolutions for customer and provider issues.
Pharmacy Technician Trainee
CVS Specialty
2016 - 2018
- Responsible for processing new patient enrollment and prescription refills for life sustaining drugs and therapies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reviewed and verified patient demographics and insurance information.
- Researched patient eligibility for an array of copay assistance programs.
- Collected co-payments or full payments from patients.
- Assisted with the training of new Trainee's as new classes came in.
Technical Specialist
Sears Holdings
2015 - 2016
- Responsible for answering 50+ incoming calls a day from customers regarding issues with their home appliances.
- Utilized active listening techniques and advanced diagnostics tools to troubleshoot and resolve the issue over the phone or schedule a technician to arrive with parts to service the equipment as needed.
- Educated customers on use, care and adjustments of appliances.
Sales Associate
Staples
01.2013 - 01.2015
- Responsible for customer checkout and implementing sales techniques to engage and assist customers looking to find products that would best fit their business or personal needs
- Kept our store operationally fit and was routinely sent to other stores to help them prepare for corporate visits.
- Helped teachers to save money during the back to school season by explaining promotions.
Timeline
IVP Fingerprint Clearance Card
07-2024
Collections Specialist
Optum360
10.2023 - Current
Bachelor of Arts - History With Emphasis Towards Secondary Education
Grand Canyon University
08.2023 - 09.2026
Associate of Arts - Anthropology
Maricopa Community Colleges - Mesa Community College
2019 - 2023
Collections Specialist
Apria Healthcare
2019 - 2023
Customer Qualifications Specialist
Apria Healthcare
01.2019 - 03.2019
Customer Service Specialist
Apria Healthcare
09.2018 - 01.2019
HVAC Program Certification -
East Valley Institute of Technology
2016 - 2017
Pharmacy Technician Trainee
CVS Specialty
2016 - 2018
Technical Specialist
Sears Holdings
2015 - 2016
Sales Associate
Staples
01.2013 - 01.2015