Steven Criollo
New York,NY
Summary
Proactive professional adept at swiftly adapting to new challenges, with a robust record of problem-solving and relationship-building. Demonstrated success in fostering collaboration among team members and clients, driving projects to positive outcomes. Core competencies include effective communication and strategic thinking. Committed to supporting team objectives and enhancing operational efficiency.
Overview
2
2
years of professional experience
Work History
Bilingual Administrator
Health & Hospitals - DocGo
Brooklyn, NY
03.2024 - Current
- A liaison to multiple guests within the facility ensuring check-ups & general protocols are met
- Salesforce usage to guide guests through processes unique to their individual needs at short notice such as but not limited to, flight bookings, familial reconnection, social worker connections; etc
- Handled exit planning paperwork, served as a “next step” once discharged guide & breaking through language barriers to perform other related tasks
- General grunt work in collaboration with supervising staff & the upper management team
Sales Associate
UPS Store
Manhattan, NY
09.2023 - 04.2024
- Secured cargo valued up to thousands of dollars almost daily
- Certified package handler and packer
- Conducted complaint management through our online computer system
- Ensured proper sorting of incoming mail + traveling to obtain mail via auction houses within the city
Seasonal Sales Associate
Google Store
Manhattan, NY
06.2023 - 09.2023
- Sold Google hardware and services, and protection plans to customers
- Scheduled consultations, repairs, and onsite visits
- Lengthy mobile POS Systems usage
- Contributed to NPS results by 2%
Sales Associate
Fabletics
Manhattan, NY
08.2022 - 12.2022
- Purchases done with extensive mobile POS Systems usage
- Order fulfillment by providing the personal shopper experience increasing sales by 25%
- Provided outstanding customer service breaking through language barriers + complaint protocols being followed
- Made every item feel & seen worth buying with learnt sales tactics
Education
Computer Science -
Borough of Manhattan CUNY
New York, NY05.2025
High School Diploma -
Hudson HSLT
New York, NY06.2022
Skills
- Microsoft Office Suite 365
- Google Workspace
- Salesforce
Timeline
Bilingual Administrator
Health & Hospitals - DocGo
03.2024 - Current
Sales Associate
UPS Store
09.2023 - 04.2024
Seasonal Sales Associate
Google Store
06.2023 - 09.2023
Sales Associate
Fabletics
08.2022 - 12.2022
Computer Science -
Borough of Manhattan CUNY
High School Diploma -
Hudson HSLT
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