Steven Crowe
Mendenhall,MS
Summary
Dynamic Commercial Roofing Project/Operations Manager with a proven track record at Norman Enterprises and Independent Roofing Systems, excelling in team leadership and operational efficiency. Expert in strategic planning and quality assurance, I enhanced customer satisfaction and improved performance outcomes through effective staff training and conflict resolution, consistently delivering projects on-time and within budget.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Roofing Project/ Operations Manager
Norman Enterprises
01.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Commercial Roofing Superintendent
Independent Roofing Systems
03.2013 - 12.2020
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Established successful procedures for day-to-day operations and long-term planning.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Mentored junior staff, leading to increased productivity and improved teamwork throughout the organization.
- Maintained safety onsite and upheld all OSHA regulations by ensuring all members of team knew and applied all regulations.
- Conducted regular site inspections to maintain compliance with industry regulations and standards.
- Established effective quality control measures for consistent delivery of high-quality construction projects.
- Managed complete construction process to maximize quality, cost-controls and efficiency.
- Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.
- Maximized roof longevity with proper installation of various roofing materials such as asphalt shingles, metal panels, single-ply membranes, SBS modified membranes, custom sheet metal fabrication, and built-up roofs.
- Conducted thorough inspections of completed projects, identifying any necessary repairs or modifications to guarantee quality results.
- Facilitated smooth project transitions by coordinating tear-offs, disposal processes, and new installations efficiently.
- Streamlined job site organization by maintaining clean work areas and regularly updating inventory counts for supplies and tools.
- Managed roofing supplies, parts and equipment by ordering new materials to refill low inventory.
- Ensured high-quality workmanship for all roofing projects by closely supervising the team and providing clear instructions.
- Maintained a safe working environment through strict adherence to safety protocols and regular toolbox talks.
- Communicated effectively with team members, guiding crew in roof installations and repair work.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Education
Magee High School
Magee, MS No Degree - General Studies
University of Southern Mississippi
Hattiesburg, MSSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Customer relationship management
- Strategic planning
- Project leadership
- Project management abilities
- Health and safety compliance
- Quality assurance controls
- Logistics management
- Delegation
- Work flow planning
- Cost reduction
- Purchasing and procurement
- Complex problems analysis
- Contract management
- Performance evaluations
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 25+ in the development of Continental Tire Plant (Bolton,MS).
- Collaborated with team of 20+ in the development of Mississippi Department of Environmental Quality.
- Managed 10+ projects simultaneously while assisting with development of Commercial Roofing Service Department.
- Through management of team and materials completed a large number of project in time and within budget.
- Elevated a new branch from 3 employees to 10-15 with a profitable outcome.
- Managed difficult employees that were essential to productivity and profit for the company
- Earned certification to teach approved CERTA torch applicators
- Conducted many quality control classes that improved quality control on projects to assure small or no punch list items for warranty.
- Have overseen and managed approx. 100,000 SQ of commercial roofing projects.
- Worked with company owners on ideas to improve productivity, growth, and profit.
Certification
- CERTA Torch Trainer License - Current
- 12 Hour OSHA
- Forklift Certification
- Aerial Manlift Certification
- CPR Certification
Timeline
Commercial Roofing Project/ Operations Manager
Norman Enterprises
01.2021 - Current
Commercial Roofing Superintendent
Independent Roofing Systems
03.2013 - 12.2020
Magee High School
No Degree - General Studies
University of Southern Mississippi
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