STEVEN CROZE
Grand Ledge,MI
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Known for adaptability and reliability in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Licensed Real Estate Sales Agent
Homedation Realty
01.2018 - 06.2025
- Client Services of buying/selling real estate with Laura Delong Realty from 01/2018 through 02/2021
- Organized community events to establish a strong presence within target neighborhoods while fostering connections with potential clients.
- Developed and maintained client relationships through consistent follow-up and communication.
- Negotiated purchase agreements, ensuring favorable terms for clients.
Store Manager
Hobby Lobby
07.2007 - 08.2018
- Started as Co-manager in West Lansing. Ten months in position
- Managed 35+ employees including 12 total FT and 3 assistant managers
- Bolstered overall sales volume by 80% in 10 years by focusing on customer service, team building, and training
- Consistently maintained payroll under goal
- Promoted 2 assistant managers to salaried co-managers, and 1 co-manager to store manager
- Won yearly profit award
- Performed all hiring and terminations
- Conducted new-hire interviews and hiring for new store openings
- Passed every quarterly operational audit with scores among the highest in the district. Office Admin was one of the 2 district assessors
- Frame shop manager given district auditor responsibilities
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Fostered a positive team environment through effective leadership and conflict resolution skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
CVS
11.2006 - 07.2007
Store Manager
Big Lots
10.2004 - 10.2006
Executive Team Leader-Logistics
Target
10.2001 - 10.2004
Education
Marketing Major
Michigan State University
East Lansing, MISkills
- Staff Management
- Training
- Team Collaboration
- Budget Management
- Creative merchandising
- Operations management
- Strategic Planning
- Shrink Control
Timeline
Licensed Real Estate Sales Agent
Homedation Realty
01.2018 - 06.2025
Store Manager
Hobby Lobby
07.2007 - 08.2018
Assistant Store Manager
CVS
11.2006 - 07.2007
Store Manager
Big Lots
10.2004 - 10.2006
Executive Team Leader-Logistics
Target
10.2001 - 10.2004
Marketing Major
Michigan State University