Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Cruz

Boerne,TX

Summary

Proactive and meticulous Operations Manager with over twenty years of experience in the home service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

4
4
years of professional experience

Work History

Plumbing Operations Manager

Goettl
08.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.

Plumbing Service Advisor

Goettl
08.2020 - 08.2021
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Followed up with customers to offer additional support and check resolution satisfaction.

Plumbing Service Technician

Service Plus Plumbing
06.2019 - 08.2020
  • Installed, repaired and maintained water, gas and sewer systems.
  • Inspected sewers and piping systems to assess quality and condition.
  • Planned pipe system layout, installation and repair according to specifications.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Education

High School Diploma -

Oregon City High School
Oregon City, OR
06.1998

Skills

  • Strategic Planning
  • Financial Management
  • Operations Management
  • Expense Tracking
  • Budget Control
  • Team Leadership
  • Expectation Setting
  • Time Management

Timeline

Plumbing Operations Manager

Goettl
08.2021 - Current

Plumbing Service Advisor

Goettl
08.2020 - 08.2021

Plumbing Service Technician

Service Plus Plumbing
06.2019 - 08.2020

High School Diploma -

Oregon City High School

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Steven Cruz