Steven Cruz

Responsibilities include:

*Overseeing multiple restaurants,providing leadership and coaching to 4 General Managers.Ensuring restaurants meet quality, service, and cleanliness standards while maximizing sales and profits.

• Coaching and Development: Provide guidance and support to General Managers and their teams to improve performance and achieve goals.
• Goal Setting: Collaborate with General Managers to set restaurant goals and develop plans to achieve them.
• Performance Management: Monitor restaurant performance, identify areas for improvement, and develop action plans.
• Quality, Service, and Cleanliness (QSC): Ensure that all restaurants under their supervision maintain high standards in QSC.
• Operational Standards: Implement and enforce McDonald's operational standards and procedures.
• Profitability: Work with General Managers to maximize sales and profitability in their respective restaurants.
• Hiring and Development: Assist in hiring and developing Department and Shift Managers to ensure a strong leadership team.
• Team Motivation: Motivate and inspire restaurant staff to achieve their best.
• Review Reports: Review operational reports, analyze data, and develop action plans to improve performance.
• Budget Management: Help General Managers manage budgets and ensure they meet operational goals.

• Drive store sales growth, promotional sales, customer service surveys/results, and fuel break even
• Manage store operating costs to be at or below plan
• Ensure store is fully staffed with succession plans in place
• Train store team members to be highly proficient and to follow training guidelines
• Maintain compliance to fuel and merchandising programs
• Support company initiatives/roll-outs and maintain changes
• Report and handle all safety incidents per company guidelines

• Drive Sales and Profits: Directly responsible for maximizing store profitability through sales strategies, expense control, inventory management, and shortage control.
• Ensure Store Compliance: Oversee and ensure that the overall store condition complies with company standards, including cleanliness, sanitation, and customer service.
• Maintain In-Stock Excellence: Maintain 100% in-stock excellence on top-selling items.
• Manage Marketing and Merchandising: Manage the quality and consistency of store and foodservice programs.
• Customer Service: Provide Stripes Friendly customer service by greeting and assisting customers, and responding to customer inquiries and concerns.
• Maintain a Positive Work Environment: Foster a coaching environment where team members want to excel and are recognized for their achievements.
• Lead and Motivate Team: Lead, coach, and motivate the team to achieve objectives in sales, costs, labor, and employee retention.
• Recruitment and Training: Manage recruitment, interviewing, hiring, and termination of staff, ensuring team members are current on product offerings and promotions.
• Performance Management: Conduct performance reviews on a regular basis for direct reports.
• Delegate Responsibility: Delegate responsibility to managers as needed.

• Recruiting, Hiring, Training, and Developing Store Associates:This includes finding, interviewing, and onboarding new employees, as well as providing ongoing training and development opportunities for existing staff.
• Scheduling and Managing Staff:Ensuring adequate staffing levels to meet customer demand and store needs.
• Motivating and Leading the Team:Creating a positive and productive work environment to drive sales and customer service.
• Ensuring adherence to company policies and procedures:Following established guidelines for operations, merchandising, and customer service.
• Performing all opening and closing procedures:Ensuring the store is ready for business and properly secured at the end of the day.
• Maintaining a High Standard of Merchandising:Ensuring proper placement of merchandise, store signage, and display techniques to create an appealing shopping experience.
• Driving Sales and Profitability:Implementing strategies to increase sales and achieve store targets.
• Managing Inventory:Overseeing stock levels, ordering, and receiving merchandise to ensure product availability.
• Implementing Operational and Merchandising Direction:Following instructions from the Store Support Center and implementing new initiatives.
• Ensuring a Positive Customer Experience: Addressing customer inquiries and complaints, and providing excellent customer service.
• Maintaining a Clean and Organized Store: Ensuring the store is clean, well-maintained, and safe for customers and employees.
• Protecting Company Assets: Implementing security measures to prevent theft and loss.
• Ensuring Compliance: Adhering to all relevant laws, regulations, and company policies.
• Liaising with suppliers and vendors: Ensuring timely and accurate deliveries of merchandise

• Daily Operations: Overseeing all aspects of the restaurant's daily operations, including food production, guest service, and crew/manager work.
• Profitability: Managing the restaurant's finances, including cash control, inventory, labor scheduling, and reviewing financials to ensure profitability.
• Customer Experience: Ensuring a positive and satisfying experience for all guests.
• Food Safety: Maintaining and enforcing food safety standards.
• Quality, Service, and Cleanliness: Upholding McDonald's standards for QSC.
• Staffing: Recruiting, hiring, training, and developing team members, including shift managers and department managers.
• Performance Management: Conducting performance appraisals and providing coaching and direction to improve team performance.
• Motivation: Inspiring and empowering the team to achieve goals.
• Delegation: Assigning tasks and responsibilities to team members.
• Communication: Ensuring clear and effective communication within the restaurant.
• Goal Setting: Working with leadership to set restaurant goals and creating plans to achieve them.
• Inventory Management: Managing inventory levels and ordering food supplies.
• Budgeting: Creating and managing the restaurant's budget.
• Problem Solving: Addressing issues and concerns promptly and effectively.
• Growth Strategies: Developing and implementing strategies to improve sales and profitability.