Steven Schultz
White House
Summary
Accomplished leader and sales professional with over 12 years experience in leadership positions in military, corporate, and small business settings. I also have an extensive background in sales and customer service, with over 11 years as a licensed insurance sales agent. My experience as a Platoon Leader and Officer in the 82nd Airborne Division and as a leader in the private sector have contributed significantly to my commitment to resilience and determination in all aspects of life. I am a self-driven, reliable, and results-oriented professional.
Overview
18
18
years of professional experience
Work History
Author
Self Employed Writer
03.2022 - Current
- Conducted research on trends in the publishing industry and analyzed market data to determine strategy
- Built a social media presence and promoted my writing on my website, blog, and upcoming book.
- Created a custom website and blog along with extensive content
- Currently in the process of completing my first full length book.
Credit Specialist
IDIQ
09.2021 - 02.2022
- Managed high volume calls and provided customer service regarding credit report information
- Maintained up-to-date and accurate records of customer accounts and interactions using various software systems
- Resolved customer issues in a timely and professional manner by answering inquiries, assisting with credit disputes, and providing exceptional customer service to both new and existing customers
- Consistently exceeded expectations for customer account save rates by employing effective communication and problem-solving skills.
Licensed Sales Producer
State Farm
06.2019 - 08.2021
- Generated new business through referrals, leads, and networking events, resulting in a 22% increase in agency revenue within the first year
- Conducted comprehensive client assessments to identify coverage gaps and recommend appropriate solutions
- Created and maintained positive relationships with clients, resulting in a client retention rate of over 92%
- Collaborated with the agency owner to develop and implement marketing strategies, resulting in a 50%+ increase in business insurance policies and improved overall small business relations
- Continuously educated myself on changes in the insurance industry and attended over 40 hours of courses to enhance my knowledge and stay up-to-date on trends and best practices
- Responsible for implementing office-wide transition to Sales Force technology to manage leads, client information, and policy information.
Customer Service Representative
GEICO
02.2017 - 05.2019
- Worked in a high volume call center assisting customers with policy changes, successfully resolving customer complaints and answering all inquiries
- Transacted across 8 states and complied with their unique state insurance regulations
- Performed exceptionally well at selling cross line products like homeowners, renters, and umbrella by consistently exceeding expectations.
Office Manager/Licensed Sales Producer
Allstate
05.2009 - 01.2017
- Led a team of between 2-4 employees by providing training, technological support, and answering detailed questions about State and Company rules and regulations
- Solicited individual and commercial insurance policy sales on behalf of Allstate and led marketing campaign for the agency, ensuring customer satisfaction and ethical conduct in all business transactions
- Serviced a Book of Business containing over 2,200 policies by assisting customers with policy management, offering them professional insurance advice, and maintaining positive relationships throughout the process
- Responsible for technological overhaul of defunct and obsolete computer and phone systems.
Small Group Leader
Target
05.2008 - 05.2009
- Led and managed a team of approximately 40 employees in a fast-paced distribution plant setting, ensuring the overall success and productivity of the team
- Conducted the entire employee life-cycle with Team Members including hiring, training, motivating, counseling, and terminating their employment.
- Achieved consistent overall productivity of over 100% of expectations for my shift, a 27% increase in performance levels over the course of my tenure
- Coordinated the processing of freight from in-processing to shipment, ensuring efficient and error-free logistics while maintaining synchronization with various complex components of the distribution center
- Tracked and entered hours for all employees, ensuring accurate payroll and productivity tracking across all levels, from individual employees to the shift and department levels.
Logistics Officer
Brigade Rear Movement, US Army
05.2007 - 04.2008
- Responsible for the coordination of the movement of personnel in 4th Brigade of the 82nd Airborne Division internationally between Afghanistan and the continental United States
- Responsible for the shipment of all equipment sent from Fort Bragg to Afghanistan for the Brigade in support of Operation Enduring Freedom VIII
- Accountable for the management and oversight of all state-side financial transactions conducted by the Brigade, responsible for ensuring accurate and timely financial reporting and compliance with regulations
- Assisted with the affairs of combat casualties and supported the families of deceased soldiers by caring for their final affairs, clearing any unresolved financial obligations, and ensuring a smooth transition for their loved ones in the wake of tragedy.
Platoon Leader
US Army
05.2005 - 05.2007
- Led a platoon of 45 paratroopers on over a hundred combat missions during deployment to Afghanistan in support of Operation Enduring Freedom, ensuring the health, morale, and overall welfare of all personnel under my command
- Conducted socio-economic and political negotiations with Afghani government representatives and social and religious leaders, leading to increased safety and stabilization of the government in Logar Province, Afghanistan
- Responsible for over $3,300,000 worth of equipment, including 14 up-armored HMMWV's, 28 ASIP radios, 41 Night Vision Devices, 28 crew-served automatic weapons, 70 individual weapons, and other sensitive equipment
- Assumed responsibilities for all law enforcement activity on Fort Bragg as Military Police Duty Officer, leading and mentoring dozens of subordinate officers towards the resolution of several cases of domestic violence, drunk driving incidents, and sexual assaults.
Education
Bachelor's of Science - Criminal Justice
Northern Arizona University
Flagstaff05.2005
Skills
- Sales
- Management
- Communication
- Insurance
- Customer Service
- Technologically Proficient
- Marketing
- Public Speaking
- Writing
- Leadership
- Technology Autodidact
Timeline
Author
Self Employed Writer
03.2022 - Current
Credit Specialist
IDIQ
09.2021 - 02.2022
Licensed Sales Producer
State Farm
06.2019 - 08.2021
Customer Service Representative
GEICO
02.2017 - 05.2019
Office Manager/Licensed Sales Producer
Allstate
05.2009 - 01.2017
Small Group Leader
Target
05.2008 - 05.2009
Logistics Officer
Brigade Rear Movement, US Army
05.2007 - 04.2008
Platoon Leader
US Army
05.2005 - 05.2007
Bachelor's of Science - Criminal Justice
Northern Arizona University
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