Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Daas

Wichita

Summary

Dynamic insurance adjuster with over 20 years of experience at Shelter Insurance, specializing in claims investigation and damage assessment. Proven ability to negotiate fair settlements and enhance customer satisfaction through effective communication. Adept at utilizing advanced claims management software while maintaining compliance with industry standards. Recognized for mentoring junior adjusters and streamlining workflows.


Experienced with evaluating property and casualty claims to determine appropriate settlements. Utilizes exceptional analytical skills and attention to detail to ensure fair and accurate assessments. Track record of effective communication and negotiation, fostering trust and resolution in high-stakes situations.


Insurance professional with thorough understanding of claim assessment and resolution. Adept at managing high-stress situations and delivering consistent results. Highly reliable team collaborator who adapts seamlessly to evolving demands, leveraging strong analytical and communication skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Insurance Adjuster

Shelter Insurance
11.2005 - Current
  • Assisted in documenting claims and gathering necessary information for processing.
  • Supported investigations by collecting statements and evidence from involved parties.
  • Learned to evaluate damages to determine appropriate settlement amounts.
  • Collaborated with team members to ensure timely processing of insurance claims.
  • Engaged with clients to address inquiries and provide updates on claim status.
  • Utilized claims management software to input data and track progress efficiently.
  • Maintained organized records of all correspondence related to claims handling.
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Adapted quickly to changing procedures and guidelines within the insurance industry.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Improved training programs for new adjusters, sharing expert knowledge in the field and best practices in handling claims.
  • Conducted site visits as necessary to gather crucial information related to property damage or loss assessments accurately.
  • Established positive relationships with local service providers and repair professionals, resulting in timely completion of claim-related repairs and improved client satisfaction.
  • Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
  • Prepared comprehensive reports detailing findings from each investigation, ensuring clear communication with stakeholders regarding outcomes.
  • Facilitated communication between parties involved in claims disputes, mediating conflicts to reach mutually beneficial resolutions.
  • Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
  • Negotiated fair settlements with claimants by effectively communicating the basis for decisions and collaborating on agreeable terms.
  • Collected and tracked evidence in support of legal processes.
  • Increased team productivity by mentoring junior adjusters, fostering an environment of collaboration and continuous improvement.
  • Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
  • Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Prepared summaries of damage, payments, and policy coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Documented information gathered in field and uploaded data to company database for efficient processing using [Software].
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Maintained claims data in [Type] systems.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Prepared [Type] documents for managers or legal personnel.

Estimator

Fox Collision
06.2004 - 10.2005
  • Assessed vehicle damage to develop accurate repair estimates and timelines.
  • Collaborated with insurance adjusters to ensure compliance with policy guidelines and coverage limits.
  • Utilized advanced estimating software to create detailed reports, enhancing clarity and precision in documentation.
  • Provided exceptional customer service by addressing client inquiries and explaining repair processes thoroughly.
  • Streamlined estimating procedures, resulting in improved turnaround times for client approvals.
  • Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates.
  • Conducted thorough vehicle inspections to identify all necessary repairs and accurately estimate costs.
  • Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients.
  • Organized detailed records of client interactions, vehicle assessments, and repair estimates to streamline workflow processes.
  • Maintained up-to-date knowledge of industry trends and advancements, ensuring accuracy in repair techniques and cost estimation.
  • Increased customer satisfaction by providing accurate and timely auto body repair estimates.

Education

No Degree - Security Forces

United States Air Force
Various

Skills

  • Policy analysis expertise
  • Claims investigation
  • Damage assessment
  • Experience in insurance compliance
  • Self-motivated field adjuster for over 20 years
  • Proficient in the auto industry with a background in collision shops, mechanical shops, and specialty businesses as an adjuster
  • Experienced CAT team adjuster for 7 different storms over 20 years in multiple states, oftentimes working out of a makeshift office or vehicle
  • CAT team adjuster with 20 years of experience
  • Storm damage assessment across multiple states
  • Adaptable adjuster working in diverse environments

Certification

  • [Area of certification], [Company Name] - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Timeline

Insurance Adjuster

Shelter Insurance
11.2005 - Current

Estimator

Fox Collision
06.2004 - 10.2005

No Degree - Security Forces

United States Air Force

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