Steven Daniels
Clermont,FL
Summary
Formally retired Hospitality and Guest experience Member with a proven track record of delivering exceptional guest experiences. Known for reliability and adaptability in dynamic settings, ensuring smooth operations and high guest satisfaction. Skilled in communication and team collaboration to meet evolving needs.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Retail Sales Cast Member
Walt Disney World
12.2022 - 06.2024
- Offering daily smiles to guests & knowledge of the park.
- Managed cash register operations, accurately handling cash transactions and providing correct change to customers
- Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
- Supported inventory management efforts by conducting regular stock counts and assisting with periodic audits
- Trained new employees on company policies/procedures, cash handling, and customer service best practices
- Utilized point-of-sale (POS) system efficiently for quick checkout process during busy periods
- Performed price checks and updated pricing labels as necessary to reflect current promotions or discounts
Trainer/Cook I
Walt Disney Company
10.2015 - 09.2022
- Prepared and cooked a variety of dishes, including appetizers, entrees, and desserts
- Followed recipes accurately to ensure consistent quality and taste
- Managed food inventory to minimize waste and control costs
- Maintained a clean and organized work area, adhering to sanitation guidelines
- Collaborated with kitchen staff to coordinate meal preparation and service
- Adhered to portion control standards for cost-effective menu execution
- Implemented efficient cooking techniques to optimize productivity during busy periods
- Ensured all food items were properly stored, labeled, and rotated according to safety regulations
- Monitored cooking times for various foods to achieve desired texture and flavor profiles
- Operated kitchen equipment such as ovens, grills, fryers, etc. safely and efficiently
- Trained new kitchen staff members on proper food handling procedures and cooking techniques
- Maintained high standards of cleanliness in the kitchen by regularly cleaning equipment surfaces
- Participated in regular team meetings to discuss menu changes or improvements needed in the kitchen operations
- Suggested modifications or substitutions for ingredients based on availability or dietary needs
- Received positive feedback from customers regarding the taste, presentation, and overall dining experience
- Developed strong knowledge of different culinary styles (e.g., Italian cuisine) through continuous learning initiatives
- Catered events ranging from small gatherings to large banquets with precision timing for meal service
- Implemented cost-saving measures by repurposing leftover ingredients into new menu items
Prep Cook/Line Cook
Amherst College
03.2013 - 10.2015
- Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
- Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
- Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
- Followed proper food handling procedures to minimize waste and maintain freshness
- Received inventory deliveries, checked for accuracy, and stored products appropriately
- Closely monitored cooking times and temperatures for all dishes to ensure optimal taste and texture
- Collaborated with other team members to complete prep tasks efficiently during busy periods
- Sliced, diced, chopped vegetables/fruits/meats accurately as per recipe requirements
- Assembled ingredients accurately according to specified portion sizes or recipe instructions
- Packed prepared foods into containers for storage or immediate consumption by customers/guests
- Labeled all prepared items with appropriate date labels for easy identification in storage areas
- Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times
- Maintained knowledge of menu items including ingredients used in each dish
- Informed management promptly about any shortages or discrepancies in supplies
- Operated kitchen equipment safely following established guidelines
- Cooked various types of meats/fish/poultry/vegetables using different cooking methods (grilling/baking/sautéing)
- Demonstrated attention to detail by checking seasoning levels before serving dishes
- Maintained a positive attitude while working under pressure in a fast-paced environment
- Followed all food safety regulations and guidelines to ensure a safe dining experience for customers/guests
- Demonstrated excellent knife skills in cutting, slicing, and dicing ingredients
- Washed/cleaned/prepped fruits & vegetables thoroughly before use ensuring they meet quality standards
- Assisted with inventory management by conducting regular stock checks and reporting any discrepancies
Operational Manager
Shady Pines Campground
05.1981 - 05.2013
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw all aspects of camp operations, including program development, staff management, and budget administration
- Developed and implemented a diverse range of camp programs and activities to cater to different age groups and interests
- Managed camp budgets, tracking expenses, and revenue to meet financial goals and maintain profitability
- Created and enforced camp policies and safety procedures to ensure the well-being of campers and staff
- Conducted regular staff meetings and evaluations to foster communication and professional development
- Managed camp facilities, overseeing maintenance, repairs, and improvements to create a safe and enjoyable environment
- Implemented a camper feedback system, analyzing data to make improvements to the camp experience
- Managed camper registration and enrollment processes, ensuring accuracy and compliance with regulations
- Created and executed themed camp weeks and special events to enhance the camp experience
- Coordinated with food service providers to ensure the quality and variety of camp meals
- Oversaw the scheduling and coordination of camp activities, including daily routines and special outings
- Maintained a positive and inclusive camp culture, promoting teamwork and respect among campers and staff
- Collaborated with local community organizations to enhance camp offerings and community engagement
- Managed camp inventory and supplies, optimizing procurement and reducing waste
Education
High School Diploma -
Charles H. McCann Technical High School
North Adams, MAAssociates Degree - Liberal Arts
Berkshire Community College
Pittsfield, MA05.1981
Skills
- Customer service
- Reliability and punctuality
- Cash register operation
- Store maintenance
- Retail store operations
- POS system operations
- Stock replenishment
- Merchandise display
- Friendly and outgoing
- Price tagging
- Stockroom safety procedures
- Honest and dependable
Affiliations
- Melha Shrine Temple (Shriners)
- 2010 to September 2018
- Shriners Hospital for Children – Annual Labor Day Carnival Sponsor/Organizer
- Berkshire Shrine Club
- Adams Lodge of Masons
- 2008 to September 2018
Certification
- ServSafe
- ServSafe Certification – Accredited Program – National Restaurant Association
- February 2014 to February 2022
- Successful completion in the standards set forth for the ServSafe Food Protection Manager Certification Examination which is accredited by the American National Standards Institute- Conference for Food Protection
- Allergen Awareness Certification
- February 2013 to February 2022
- Successful completion in the standards set forth for Allergen Awareness.
- Mass State Licensed Drinking Water Operator
- May 2005 to May 2013
- Ensuring safe water testing protocols
- Driver's License
Languages
English
Additional Information
Seeking a position in your company where I can utilize over 30 years of work experience while I acquire new skills to help build, promote and expand your business to its fullest potential.
Timeline
Retail Sales Cast Member
Walt Disney World
12.2022 - 06.2024
Trainer/Cook I
Walt Disney Company
10.2015 - 09.2022
Prep Cook/Line Cook
Amherst College
03.2013 - 10.2015
Operational Manager
Shady Pines Campground
05.1981 - 05.2013
High School Diploma -
Charles H. McCann Technical High School
Associates Degree - Liberal Arts
Berkshire Community College