Steven Days
Springfield,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am a quick learner with new tasks, and comfortable in fast paced environments. I have over 10 years of warehouse experience and 9 years of customer service experience.
Overview
18
18
years of professional experience
Work History
Machine Operator, Shipping and Receiving
Utility Manufacturer
Wilbraham, MA
01.2021 - Current
- Enhanced production efficiency by performing routine machine maintenance
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Screen Printer
Chemi Graphics
Ludlow, MA
05.2015 - 01.2020
- Enhanced print quality by performing routine maintenance and cleaning on screen printing equipment.
- Streamlined production process by effectively managing ink mixing, color matching, and screen preparation.
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Collaborated with design team to ensure accurate reproduction of client artwork for screen printing projects.
Customer Service Representative
Rocky’s Ace Hardware
Ludlow, MA
04.2013 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Crew Member
Dunkin’ Donuts
Ludlow, MA
05.2006 - 02.2008
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
Education
G.E.D - General
Ludlow High School
Ludlow, MA09.2007
Skills
- Basic Math
- Preventive Maintenance
- Machine Maintenance
- Quality Assurance
- Good Communication
- Teamwork Abilities
- Problem Solving
- Documentation and Reporting
- Conflict Resolution
- Goal Setting
- Coaching and Mentoring
Timeline
Machine Operator, Shipping and Receiving
Utility Manufacturer
01.2021 - Current
Screen Printer
Chemi Graphics
05.2015 - 01.2020
Customer Service Representative
Rocky’s Ace Hardware
04.2013 - 08.2014
Crew Member
Dunkin’ Donuts
05.2006 - 02.2008
G.E.D - General
Ludlow High School