Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Steven D. Bell

DeLeon Springs,FL

Summary


Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Team Leader Manager

H&R Block
11.2023 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.

Machine Operator

Sparton
11.2021 - 02.2023
  • Read and interpret blueprints, diagrams and drawings to input data into the equipment accordingly
  • Calibrate machinery regularly to maintain efficiency and productivity standards
  • Monitor the operation of equipment to detect any defects or problems
  • Adhere to standard safety protocols and norms to ensure proper usage of equipment to maximize machinery lifetime
  • Determining, loading and adjusting production rates to keep up with the demands for manufactured goods
  • Carrying out proper data collection and report-making about all the operations being carried out by machinery
  • Feed raw materials into equipment to move the production process forward
  • Follow specified measurement norms and accordingly adjust the measurements whenever required to maintain the acceptable standard of the final product

Assistant Manager

Dollar General
01.2021 - 11.2021
  • Hiring, Interviewing, Training and Supervising employees
  • Processing new hire paperwork
  • Making sure employees deliver a high-level of customer service to shoppers
  • Receiving and attending to customer complaints
  • Making sure the store operated in an optimal fashion (Employee work scheduling)
  • Performed all aspects of inventory management and record keeping - to keep store properly stocked and meet demands without generating excessive overstock
  • Data entry (bookkeeping/accounting, invoice processing, and balancing accounts)

Owner/Operator

Mr. Sub's L.L.C
03.2016 - 11.2020
  • Manage stock; order groceries, inventory, make salads, sandwiches, cookies, and bagels
  • Frequent use of basic measurements as well as math
  • Wait on customers, utilize math, organizational, and interpersonal skills
  • Operate meat and cheese slicers, oven, fryer, grill, cutting tools, scale and other sandwich making equipment
  • Maintain cleanliness in accordance with safety and health regulations for a healthy eating establishment
  • Maintain quality and cleanliness standards of based on federal, state and local regulations
  • Skilled marketing campaigns using social media, print, coupon, and promotions to increase new customer traffic and retain a high level of repeat customers
  • Utilized 'targeted' marketing to local consumers and businesses to provide 'boxed-lunch' services and informal catering services custom designed for their respective events
  • Data entry (bookkeeping/accounting, invoice processing, and balancing accounts)
  • Responsible for preparing annual corporate filings, corporate tax returns, submitting quarterly payroll taxes, and associated documents

Education

Emergency Medical Technician -

Daytona State College
12.1988

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Employee scheduling
  • Staff development
  • Performance coaching

Accomplishments

  • Supervised team of 6 staff members.

Certification

Level 3 senior tax specilist.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Team Leader Manager

H&R Block
11.2023 - Current

Machine Operator

Sparton
11.2021 - 02.2023

Assistant Manager

Dollar General
01.2021 - 11.2021

Owner/Operator

Mr. Sub's L.L.C
03.2016 - 11.2020

Emergency Medical Technician -

Daytona State College

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Steven D. Bell