Steven Dean
Winder,GA
Summary
With a proven track record at Kenworth of Indianapolis, I excel in vehicle maintenance and customer service, enhancing workshop efficiency and client satisfaction. Skilled in GPS route planning and safe driving practices, I consistently deliver goods on time, fostering trust and reliability. My approach boosts productivity and team morale, with a focus on continuous improvement and safety management.
Overview
10
10
years of professional experience
Work History
Driver
Shoreline Transfer Express
02.2024 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Obtained signatures from customers upon delivery of goods.
Assistant Shop Foreman
Bulls Bay Diesel
05.2022 - 01.2024
- Increased customer satisfaction by ensuring timely completion of projects and consistent communication with clients.
- Enhanced shop efficiency by delegating tasks and managing workload distribution among team members.
- Built strong relationships with suppliers by maintaining open lines of communication on order statuses, returns processing issues, or warranty claims resolutions as needed.
- Maintained clean workspaces by enforcing organization standards throughout the work area.
- Implemented preventative maintenance schedules for shop equipment to extend life expectancy and minimize repair costs.
- Managed budgets for labor, materials, and equipment expenses while maintaining high quality results within project deadlines.
- Demonstrated continuous effort to improve operations, decrease turnaround times and streamline work processes.
- Instructed, assisted and trained service technicians in equipment repair and safety.
- Resolved conflicts among team members effectively and professionally while fostering a positive working environment.
- Kept up-to-date with industry advancements and incorporated new technologies into workshop processes as appropriate.
- Assisted in the hiring process by interviewing candidates, evaluating performance during probationary periods, and providing constructive feedback for improvement.
- Inspected completed repairs to promote thorough and quality work.
Driver
Freedom Transportation LLC
11.2021 - 04.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
Driver
Bulls Bay Group
11.2020 - 10.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Enhanced team morale by providing support and assistance during peak delivery periods.
Driver/Warehouse
Armor Packageing
08.2018 - 10.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
Diesel Mechanic / Foreman
Kenworth of Indianapolis
01.2015 - 06.2018
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Ordered parts necessary for vehicle repairs and new installations.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
- Guaranteed adherence to environmental standards by properly disposing of hazardous waste materials generated during repairs.
- Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
- Collaborated with team members to complete large-scale projects on time and under budget.
- Upgraded exhaust systems, meeting and exceeding environmental compliance requirements.
- Enhanced workshop safety by enforcing strict adherence to health and safety protocols.
- Trained new mechanics in diagnostic techniques, enhancing skill level of team.
Education
High School Diploma -
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- GPS and route planning
- Safety management
- Vehicle maintenance
- Equipment operation
- DOT compliance
- CDL license
- Business management
- Verbal and written communication
Certification
- Transportation Worker Identification Credential (TWIC) – Transportation Security Administration.
- Tank Vehicle Endorsement - Department of Motor Vehicles (DMV).
- Air Brake Certification - Department of Motor Vehicles (DMV).
- Smith System Driver Improvement Institute Certification – Smith System.
- Electronic Log Device Compliance Training Certificate – Federal Motor Carrier Safety Administration.
- First Aid, CPR, and AED Instructor Certification – American Red Cross.
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV).
- National Safety Council Defensive Driving Course Certificate - National Safety Council.
- DOT Medical Examiner's Certificate– U.S.Department Of Transportation.
- [State] Driver's License
Timeline
Driver - Shoreline Transfer Express
02.2024 - 01.2025
Assistant Shop Foreman - Bulls Bay Diesel
05.2022 - 01.2024
Driver - Freedom Transportation LLC
11.2021 - 04.2022
Driver - Bulls Bay Group
11.2020 - 10.2021
Driver/Warehouse - Armor Packageing
08.2018 - 10.2020
Diesel Mechanic / Foreman - Kenworth of Indianapolis
01.2015 - 06.2018
Central Gwinnett High School - High School Diploma,
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