Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Steven DeJesus

Moneta,VA

Summary

Accomplished Bistro Supervisor with a proven track record at Friendship Retirement Corporation, enhancing customer satisfaction and profitability through effective waste reduction and conflict resolution. Skilled in menu development and employee motivation, I excel in optimizing operational efficiency and food presentation, ensuring high hygiene standards. My leadership fosters a team-oriented environment, driving significant improvements in service quality and financial performance.

Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in [Type] management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.

Radiating positivity and can-do attitude, I bring solid understanding of customer service principles and effective team coordination. Familiar with food safety standards and proficient in staff training and scheduling, aiming to enhance operational efficiency. Dedicated to creating memorable dining experiences and driving customer satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bistro Supervisor

Friendship Retirement Corporation
04.2023 - Current
  • Reduced waste, controlling inventory levels and optimizing food ordering procedures.
  • Managed conflict resolution among staff members to maintain a harmonious working environment.
  • Monitored financial performance of the bistro, identifying areas for improvement in cost control measures.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Monitored food inventory and supplies to prevent waste.

Cafe Supervisor

Carilion Roanoke Memorial Hospital
04.2005 - 04.2023
  • Monitored food preparation, production, and plating for quality control.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Education

High School Diploma -

Satellite Academy High
198 Forsite St NYC
06-1985

Skills

  • Scheduling staff
  • Employee motivation
  • Food presentation
  • Task delegation
  • Waste reduction
  • Menu development
  • Hygiene standards
  • Promotions planning

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].

Certification

Food Safety Certification

Languages

English
Spanish
Native or Bilingual

Timeline

Bistro Supervisor

Friendship Retirement Corporation
04.2023 - Current

Cafe Supervisor

Carilion Roanoke Memorial Hospital
04.2005 - 04.2023

Food Safety Certification

High School Diploma -

Satellite Academy High
Steven DeJesus