Steven Delano
Chicago,IL
Summary
Dynamic bartender with a proven track record at Heat Bar and Grill, excelling in customer service and inventory management. Known for strong multitasking abilities and fostering loyal clientele through engaging interactions. Committed to maintaining cleanliness and compliance with safety regulations, ensuring a welcoming atmosphere while efficiently handling high-volume service demands.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in bartending establishments.
Friendly Bartender with exceptional people skills and great customer service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/Bar Back
Heat Bar and Grill
02.2021 - 11.2025
- Prepared and served a variety of beverages to customers promptly.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Assisted in inventory management by tracking stock levels and supplies.
- Engaged with customers to provide exceptional service and recommendations.
- Supported team members during busy shifts, enhancing overall workflow.
- Learned cocktail recipes and drink preparation techniques from experienced staff.
- Followed safety and health regulations while handling food and beverages.
- Adapted quickly to changing customer preferences and bar environment demands.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
High School Diploma -
Winnie Mandela
Chicago, ILSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Memory retention
- Cash register operation
- Service-oriented mindset
- Hospitality service expertise
- Professional appearance
- Alcohol awareness
- Food service
- Team training and development
- Inventory
- Performance improvement
- Food running
- Staff management
- Food preparation
- Safe service compliance
- Anticipating guest needs
- Courteous
- Outstanding customer service
- Bar equipment use
- Excellent judgment
- Liquor restocking
- Able to stand [number] hours
- Maintaining a clean bar
- Safe food handling procedures
- Hospitality and accommodation
- Bar restocking
- ABC regulations
- Bar service preparation
- Cash and credit transactions
- Honest and dependable
- Fast learner
- Teamwork and professionalism
- Hospitality and guest service
- Preparing garnishes
- Calm and composed
- Relationship building
- Food and beverage service
- Responsible serving
- Engaging customers
- Good conversationalist
- Professional service standards
- Issue resolution
- Bussing and serving
Certification
IDPH Food Handling ILCC Basset
Languages
English
Full Professional
Timeline
Bartender/Bar Back
Heat Bar and Grill
02.2021 - 11.2025
High School Diploma -
Winnie Mandela