Steven Denison

- Designed, developed, and delivered customer-facing webinars and training demonstrations for SaaS payroll tax compliance applications. - Created training webinars, user content, and product demonstrations supporting new feature releases. - Collaborated with Marketing, Research, and Sales to ensure training accuracy related to tax compliance regulations and platform changes. - Developed learning content to improve customer adoption and reduce support inquiries. - Analyzed webinar metrics and participant feedback to optimize program effectiveness. - Services as an SME on payroll tax processing and compliance.

Key Achievements: Became the internal authority for payroll tax compliance webinars and customer education programs. - Generated ongoing program improvements through yearly analytics presentations to senior leadership, increasing attendance by 878.65% and attendance rates by 664.46% over my six-year tenure.

• Delivered SAP/4HANA enablement; adapted content to mixed technical fluency, while maintaining pace for the class. - Diagnosed learner challenges in the moment, and adjusted delivery; anticipated complex topics, and FAQs. - Managed classroom logistics, schedules, and stakeholder updates; sustained high satisfaction scores. - I was invited back to phase two of the project, but I declined to take the BSI full-time position.

• Conducted client training for SaaS financial/asset management products. - Updated training materials and curriculum tied to software releases and feature enhancements. - Served as the lead project point of contact for the sequel coding for a client.

• Designed compliance training curriculum to meet DOT regulatory requirements. - Built standardized training programs, tracking systems, and documentation across multiple business units. - Created LMS course structure, certification paths, and reporting mechanisms.

Key Achievements: Developed an end-to-end training program from scratch, including certification, curriculum paths, and documentation.

• I was responsible for conducting training on ADP Payroll, benefits, and SaaS systems for both internal staff and external customers. Additionally, I collaborated with instructional designers to develop program curriculum, assessments, and eLearning. I was responsible for leading virtual, blended, and in-person sessions, including onboarding and product certifications.

Key Achievements: Named as the lead trainer for ADP Benefits Open Enrollment (4-Year Project

• Conducted customer service new hire training.
• Onboarding new-hire training.
• Microsoft training (Word, Excel, PowerPoint, and Outlook).
• The training also covers the use of customer service documentation software.
• Stellar Service soft skills courses.

Key Achievements:

• Promoted from customer service representative to lead in one year.
• Promoted from Lead to Sr. Lead within one year.
• Promoted Sr. Lead to Southeast Regional Trainer within a year.
• Promoted from Southeast regional trainer to corporate trainer within a year.