Dynamic Financial Sales Manager with a proven track record at First Citizens Bank, excelling in business development and strategic planning. A strong team-builder, I foster relationships that drive revenue growth and enhance client loyalty. Multilingual in Spanish, I leverage my coaching skills to develop high-performing teams and achieve ambitious financial goals.
PNC Market All Star 2018 Award
Achieved Business Lending Certification
Worked as Orlando North Management team lead Workplace Ambassador, conducting leadership calls on a by weekly basis to increase sales.
PNC Gallup Great Workplace Excellence in Managing 2017 Award.
Served as Mentor / Coach for PNC Excelle Program
Guided and trained my team to execute successful onsite presentations which helped lead the Orlando North region the past 3 years in total money management accounts.
Graduated Branch from PNC Denovo Program
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Developed annual branch business plan for maximum profitability and increased market share.
Educated both Business and Consumer customers on variety of loan products and available credit options to promote valuable decision-making.
Developed culture of success rewarding performance, productivity and sales results.
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
Developed the annual branch business plan for maximum profitability and increased market share.
Increased overall deposits by 2.5 million
Managed the 3rd largest branch in the region, achieving high customer satisfaction surveys.
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
Trained and mentored highly effective teams to meet and surpass corporate sales goals.
Planned and coordinated risk mitigation strategies to protect company assets and implemented operational improvements to increase efficiency.
Supervised 4 branch team members and provided management with suggestions regarding performance assessments.
Networked within our community to identify and capitalize on business opportunities.
Coordinated & Provided New Hire Training to Central Florida, South Florida and Houston (TX) regions. (Banker Training, Teller Training and Management Training)
Provided Building Trusted Customer Relationships (BTCR) AND Effective Management Practices (EMP) training to help increase Sales Goals and Strengthen our Management Team Coaching and Development of our employees
Updated and wrote policies and procedures as well as training materials as needed by our business partners
Assisted in auditing of our Branches for quality assurance and federal regulations compliance
Develop and Oversaw a National Employee Recognition Program "Popular Achiever" making sure nominations where meeting and exceeding criteria as well as coordinating recognition breakfast and gifts throughout all of our regions.
PNC Market All Star 2018
PNC Gallup Great Workplace Excellence in Managing 2017 Award
Served on PNC Diversity Board for Central Florida 2015 and 2016
Human Sigma Six Award winner 4 out of 6 years while working at PNC
Recognized by Popular Community Bank with the Popular Award as one of seven employees of the year in 2004.