Steven Derrick
Orange Park
Summary
Established achiever with exceptional knowledge of catering, retail and resident dining. Strong financial skills and inventory control background. Strong team development and project management skills. Proficient at learning new concepts, communicating ideas clearly and effectively, and leading by example. Enthusiastic and experienced in implementing standards for all areas of service, including high end catering and customer service. Outstanding client relations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Director of Operations
Chartwells Dining Services
Jacksonville
11.2023 - 11.2024
- Responsible for food service operations, including resident dining and 12 retail outlets.
- Implemented systems for monitoring employee attendance, scheduling, payroll. Served as campus labor champion
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Completed weekly and monthly quality assurance audits.
- Conducted monthly and annual safety training for all employees to meet company standards.
- Reviewed weekly financial reports for all units and reported any variance issues to the RDM weekly
General Manager at Brooks Rehabilitation Hospital
Metz
01.2023 - 10.2023
- Maintain a professional and positive relationship with clinical directors, nursing staff and VP of operations
- Long care rehabilitation facility with 150 beds, reports directly to Client Administration
- Responsible for day-to-day operations of the tray line and the retail operation
- Conducted daily, weekly and monthly food sanitation audits
- Successfully managed a team of three managers and 30 employees
- Preformed tray accuracy audits daily, with a goal of 98% tray accuracy
- Responsible for processing all invoices for client and organizational review
- Conducted daily team huddles along with monthly required safety trainings
- Managed all payroll processes
- Worked with executive chef providing weekly spend for budget compliance
- Meets with management team weekly covering performance improvement plans of the overall operations
- Developed action plans for trayline, retail and culinary teams
Resident District Manager
Aladdin Foods
01.2021 - 12.2022
- Responsible for all food service operations on five campuses to include two resident dining, two Papa John's, two We Proudly Brew, Subway and two food trucks.
- Provided clear goals and vision for all management personnel to ensure the university and company objectives were being met.
- Established and maintained procedures for effective planning, organization, control and monitoring and review of services.
- Maintain and develop effective working relationships with client and student government to improve services.
- Successfully managed a team of 6 managers in the coordination of services. Mentored and fostered a team-oriented environment.
- Conducted annual safety training and competency training for each employee to meet company standards and department of health.
- Conducted annual reviews for all employees and management team. Also, conducted succession planning for all management personnel.
- Provided weekly variance reports to budget to senior management with explanation and action plans to address areas for improvement.
Senior Area General Manager Food and Nutrition
Sodexo, Inc
09.2016 - 12.2021
- Works with Operational Team at two Middle Georgia Hospitals in planning, implementing and monitoring all standards relating to the delivery of services to patients
- Developed effective working relationships with operational personnel, supplier and subcontractors to increase patient satisfaction quarter over quarter
- Presented a positive professional appearance and conveys a professional demeanor in retail and patient services
- Consistently meets sales & budget objectives as established by HCA South Atlantic Division
- Established and maintained procedures for effective planning, organization, control and monitoring and review of services
- Facilitated and coordinated project management for renovation of retail and dining at the 300 inpatient bed hospital
- Developed working relationships with contractors and sub-contractors and operational teams to decrease disruption in services
- Maintain and develop effective working relationships with clinical teams to improve services
- Successfully manage a team of 8 managers in the coordination of services
- Mentored and fostered a team-oriented environment
- Conducted annual safety training and competency training for each employee to meet Joint Commission requirements.
District Manager
Sodexo, Inc
01.2012 - 01.2016
- Oversee college food service operations in the state of Georgia, generating annual sales in excess of $35 million
- Responsible for the recruitment, development, and succession planning of 48 managers including 12 general managers
- Successfully have overseen a variety of design and renovation projects welcoming new concepts and décor packages for education clients in the three state region
- Adept at meal plan analysis and re-engineering delivering stronger value to clients and students
- Develop long term growth strategies for increasing market share
- Identify new revenue opportunities for existing operations to achieve favorable organic growth
- Strong retail management experience including marketing, merchandising, new product development, and advertising
- Experience with national retail brands including Chick-fil-A, Starbucks, WOW Café & Wingery, Freshens, Jazzman’s Café, Pete’s Arena, Sky Ranch Grill, Quiznos and Pizza Hut
- Responsible for overseeing any high end catering events throughout the district
- Outstanding client relations skills which have lead to the successful extension of several contracts valued at $130 million in sales over the life of the partnership agreements.
Area General Manager
Sodexo, Inc, Georgia College & State University
01.2009 - 01.2012
- Responsible for $12 Million in annual sales for Georgia College & State University, Augusta State University, Clayton State University and Georgia Gwinnett College
- Maintain business plan and budgets for all four schools
- Direct focus on account retention, management and development of on-site management teams
- Direct reports include 4 General Managers and 11 Unit Managers.
General Manager
Sodexo, Inc., Francis Marion University
01.2001 - 01.2008
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Implemented operational strategies and effectively built customer and employee loyalty
- Trained new employees on proper protocols and customer service standards
Director of Catering
Sodexo, Inc., University of South Carolina
01.1998 - 01.2001
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Worked with resident district manager to prepare budget and negotiated favorable prices with both clients and suppliers.
Catering Manager
Sodexo, Inc, University of South Carolina
01.1996 - 01.1998
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
Education
Newberry College
Newberry, SCSkills
- Interpersonal communication
- Recruitment and hiring
- Sales techniques
- Staff development
Affiliations
- Clients for Life contract retention procedures
- EEO & Affirmative Action Training
- Micro Inequities: The Power of Small – Steven J. young Spirit of Diversity Training
- Diversity & Inclusion
- ServSafe Certified
Timeline
Director of Operations
Chartwells Dining Services
11.2023 - 11.2024
General Manager at Brooks Rehabilitation Hospital
Metz
01.2023 - 10.2023
Resident District Manager
Aladdin Foods
01.2021 - 12.2022
Senior Area General Manager Food and Nutrition
Sodexo, Inc
09.2016 - 12.2021
District Manager
Sodexo, Inc
01.2012 - 01.2016
Area General Manager
Sodexo, Inc, Georgia College & State University
01.2009 - 01.2012
General Manager
Sodexo, Inc., Francis Marion University
01.2001 - 01.2008
Director of Catering
Sodexo, Inc., University of South Carolina
01.1998 - 01.2001
Catering Manager
Sodexo, Inc, University of South Carolina
01.1996 - 01.1998
Newberry College
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