Steven Diaz
Summary
Dear Sir/Madam: In the interest of exploring employment within your organization, I have enclosed my current resume for My objective is to procure a beneficial as well as an educational position that gives me the opportunity to display initiative in promoting the goals of the company. Also to associate with an organization that demands and rewards excellence while providing long term opportunities for advancement and personal growth. I will look forward to a personal interview to discuss in greater detail how my qualifications and expertise can be utilized to the benefit of your organization. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
28
28
years of professional experience
Work History
General Manager
Rational Retention/ Sitelogistix
01.2014 - Current
- Managed a shift of about 10 Document Specialist
- Created instructions for the process of the projects
- Manager of 5 off-site facilities with various employees
- Manage all facility reports and month end spreadsheets
- Maintain P&L spread sheets for all sites
- Work very closely with the sales team to accomplish all deadlines on a timely manner.
Document Processing Supervisor
Swiss Post Solutions
01.2012 - 01.2019
- Lead a team of 10 employees in a document processing office
- Completed the locations billing and sent out invoices to various clients at the end of the month
- Insured that all projects were individually logged and uploaded to the client
- Processed daily over 5K invoices using a software called Kofax
- Coded and indexed over 5K invoices daily.
Shift Manager
Driven/Digital Graphics Solution
01.2009 - 01.2012
- Organized, prepared, and managed quality control of case sensitive documents and ensured confidentiality
- Managed a shift of 6 Document specialists
- Accomplished deadlines and projects given by outside clients.
Shift Manager
IKON DOCUMENT SERVICES
01.1996 - 01.2007
- Responsible for monitoring production schedules and incoming projects
- Controlled workflow and delegated incoming projects to employees
- Ensured all client specifications and deadlines were met
- Load data and images from CD and other media sources to the company's database systems
- Manipulated images to client specifications
- Lead and motivate employees through training, coaching, and counseling
- Recruiting, hiring, and terminating employees
- Created and maintained employee performance appraisals annually and monthly
- Tracked and gave feedback to under performers
- Created development plans
- Managing and scheduled 20 employees per day
- Responsible for maintaining all productivity, speed, quality, and labor standards
- Reporting all financial gains and losses daily and monthly.
Education
High School Diploma -
Manhattan Center for Science and Math
N.Y., New York1991
Skills
- Digital Photocopying, Color and Oversized Copying, Bates and Electronic Labeling, Document Imaging, Binding, Mailouts, Microsoft Word, Excel and Outlook, PDF Conversion, Hyperlink, Name File/Folder Capture
- Project Planning
- Budgeting and Cost Control Strategies
- Leadership
- Client Relations
- Data Review
- Project Management
- Operations Management
Timeline
General Manager
Rational Retention/ Sitelogistix
01.2014 - Current
Document Processing Supervisor
Swiss Post Solutions
01.2012 - 01.2019
Shift Manager
Driven/Digital Graphics Solution
01.2009 - 01.2012
Shift Manager
IKON DOCUMENT SERVICES
01.1996 - 01.2007
High School Diploma -
Manhattan Center for Science and Math
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