STEVEN DIAZ
Kissimmee,FL
Summary
Accomplished Owner/Director of Operations at ELiTEC and Contractor/Onsite Event Technician for Stova/Meetingplay, I leveraged my expertise in Operations Management and Relationship Building to significantly enhance customer satisfaction and streamline business processes. Demonstrated success in project management and team leadership, achieving notable increases in efficiency and profitability.
Overview
2
2
years of professional experience
Work History
Owner/Director of Operations
ELiTEC
04.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Contractor/Onsite Event Technician
Stova/Meetingplay
07.2022 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Managed setup, onsite maintenance, tear down, and shipping of registration equipment post-event.
- Networking printers, routers, laptops, and tablets for seamless event operations.
- Delivered exceptional customer service, ensuring attendee satisfaction through professional handling of inquiries and concerns.
- proactively identified and resolved potential issues during the registration process, ensuring efficient event operations.
Education
High School Diploma -
PATHS @ TECO
Kissimmee, FLSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Business Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner/Director of Operations
ELiTEC
04.2023 - Current
Contractor/Onsite Event Technician
Stova/Meetingplay
07.2022 - Current
High School Diploma -
PATHS @ TECO
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