Steven Dinh
Santa Ana,CA
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
KN Trading LLC
04.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Loan Mentee
Total Quality Lending
09.2020 - 12.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Team Manager
PPS Parking & Transportation INC
11.2016 - 09.2020
- Provided punctual, polite valet services to uphold professional standards.
- Answered guest's questions about property amenities and services.
- Built positive customer rapport for courteous, friendly and professional service.
Manager on Duty
YMCA Of Santa Ana
04.2015 - 12.2018
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Education
Bachelor of Business Administration - Operations And Supply Chain Management
Cal State Fullerton
Fullerton05.2020
Skills
- Organizational Management
- Production
- Logistics Oversight
- Performance Reporting
- Customer Retention
Certification
OSHA Certified Forklift Instructor
Languages
Vietnamese
Professional Working
Timeline
Operations Manager
KN Trading LLC
04.2021 - Current
Loan Mentee
Total Quality Lending
09.2020 - 12.2020
Team Manager
PPS Parking & Transportation INC
11.2016 - 09.2020
Manager on Duty
YMCA Of Santa Ana
04.2015 - 12.2018
Bachelor of Business Administration - Operations And Supply Chain Management
Cal State Fullerton
Similar Profiles
Mukhtiar HussainMukhtiar Hussain
Consultant HSE Engineer at KN International Engineers & Architects LLCConsultant HSE Engineer at KN International Engineers & Architects LLC
Cibi PeterCibi Peter
Assistant Resident Engineer at KN International Architects and Engineers LLCAssistant Resident Engineer at KN International Architects and Engineers LLC
Jesus GuzmanJesus Guzman
Cashier at KN Stations LLC - Chevron BayshoreCashier at KN Stations LLC - Chevron Bayshore
Diana SandovalDiana Sandoval
Laboratory Technician at QEDLaboratory Technician at QED
Eric MendozaEric Mendoza
Server at Jazz KitchenServer at Jazz Kitchen