Steven Dirksen
Denver,CO
Summary
Upbeat, customer-focused Sales Associate with 9 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
8
8
years of professional experience
Work History
Retail Associate
Alyeska Resort
Anchorage , AK
09.2022 - 09.2023
- Initiated friendly conversation with customers to determine level of assistance required.
- Answered questions about current promotions and resolved issues according to store policies.
- Conducted regular stock counts to verify accuracy of inventory records.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Engaged with customers to determine appropriate items to fit needs.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Greeted customers and provided excellent customer service.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Provided ongoing training for new staff members.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Processed online orders and ensured timely delivery of items.
- Expedited newly received merchandise to sales floor.
Excursion Coordinator
Private Yachts
Caribbean
05.2018 - 07.2022
- Maintained guest privacy and building reputation by keeping information confidential.
- Performed daily inspections of lobby areas to identify any potential issues or hazards.
- Greeted guests and provided information about the local area.
- Answered guest questions regarding local area, facilities and amenities.
- Ensured that all areas of the property were maintained in a neat and orderly fashion.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Arranged special accommodations for guests to enhance visitor experiences.
- Resolved conflicts between guests or staff in a timely manner.
- Assisted with check-in and check-out procedures for guests.
- Ensured that appropriate supplies were stocked at all times.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
Yacht Delivery
East Coast USA Distributors
10.2015 - 04.2018
- Monitored engine performance during voyages, making adjustments as needed or recommending repairs when appropriate.
- Checked navigation tools and telecommunications equipment prior to embarking on journeys to verify operational status.
- Navigated courses and determined speeds using navigation tools.
- Conducted pre-departure inspections of the yacht to verify that it is in good condition prior to embarkation.
- Oversaw ship operations during travel and kept watch for hazards.
- Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
- Maintained the vessel's logbook, documenting all pertinent information such as weather conditions and navigation routes.
- Developed emergency procedures and drills for crew members to follow in case of an emergency situation at sea.
- Arranged for ship to be fueled, restocked with consumable supplies and repaired.
- Managed the maintenance of the yacht, ensuring it is in safe working order at all times.
- Ensured compliance with applicable regulations regarding safety, security, customs and immigration laws.
- Communicated regularly with port authorities regarding arrival and departure plans and any changes thereto.
- Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
- Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels.
Onboard Crew
American Cruise Lines
06.2015 - 08.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Engaged in safety drills by leading others in tasks.
- Loaded or unloaded materials, vehicles or passengers from vessels.
- Maintained ship's engines under direction of engineering officers.
- Maintained professionalism and efficiency in emergency situations.
- Assisted in mooring operations by tying off lines and setting anchor points.
- Inspected hulls for damages or corrosion when entering or leaving port.
- Cleaned, maintained, and mended ship decks and assessed areas requiring major damage repair.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Participated in drills and exercises to prepare for fire, collision or other emergencies.
- Provided support to bridge personnel with lookout duties while underway.
- Responsible for loading and unloading cargo, supplies, and passengers on the vessel.
- Performed vessel maintenance services, including cleaning, painting and basic repairs.
- Operated navigational systems including GPS trackers, radar units, sonar systems.
Education
High School Diploma -
Bear Creek High School
Lakewood, WA01-2015
Skills
- Reliability
- Customer Service
- Positive and Professional
- Sales Expertise
- Teamwork and Collaboration
- Customer Needs Assessment
- Flexible Schedule
Timeline
Retail Associate
Alyeska Resort
09.2022 - 09.2023
Excursion Coordinator
Private Yachts
05.2018 - 07.2022
Yacht Delivery
East Coast USA Distributors
10.2015 - 04.2018
Onboard Crew
American Cruise Lines
06.2015 - 08.2015
High School Diploma -
Bear Creek High School
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