Steven Drakes
Waldorf,MD
Summary
Dynamic Clinical Office Manager with a proven track record at Orthopedic And Wellness, excelling in electronic health records management and patient care coordination. Adept at optimizing clinical workflows and enhancing team collaboration, I ensure compliance and quality assurance while fostering strong vendor relationships to support clinic operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Office Manager
Orthopedic And Wellness
Waldorf, Maryland
07.2025 - Current
- Coordinated daily operations of orthopedic clinic to maintain seamless workflow.
- Managed patient scheduling and appointment confirmations for enhanced clinic efficiency.
- Implemented electronic health record system to streamline patient information management.
- Facilitated communication between physicians, patients, and insurance providers effectively.
- Monitored inventory levels of medical supplies to maintain adequate stock on hand.
- Conducted regular staff meetings to address concerns and improve clinic operations.
- Supervised front desk to manage check-ins and check-outs, verify insurance and collect payments.
- Ensured compliance with all applicable regulations, policies, procedures and standards.
- Checked on employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.
- Organized meetings between physicians and other healthcare professionals as needed.
- Responded promptly to inquiries from patients, vendors or other stakeholders.
- Prepared documents necessary for insurance claims processing.
- Served as a liaison between the clinical office and other medical facilities when needed.
Medical Assistant
Orthopedic And Wellness
Waldorf, Maryland
11.2015 - Current
- Assisted physicians with patient examinations and procedural setups.
- Recorded patient medical histories and updated electronic health records accurately.
- Conducted routine lab tests and prepared specimens for analysis promptly.
- Maintained medical supplies inventory and ensured equipment functionality regularly.
- Supported front office operations by answering calls and verifying insurance information.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Cleaned and maintained medical equipment following procedures and standards.
- Operated imaging equipment such as C-arm fluoroscopy systems to acquire images for diagnosis or treatment purposes.
- Assisted physicians in the performance of invasive and non-invasive procedures as requested, including fluoroscopy.
Education
Bachelor of Arts - Business Administration And Management
Strayer
Washington, DC06-2025
Skills
- Patient care and support
- Electronic health records management
- Medical billing and coding
- Appointment scheduling and coordination
- Team collaboration and communication
- Quality assurance and improvement
- Medical terminology proficiency
- Patient care coordination
- Healthcare compliance
- Public relations and networking
- Clinical operations management
- Policy development and implementation
- Professionalism and ethics
- Insurance verification
- Clinical workflow optimization
- Team building and leadership
- Inventory control and ordering
- Vendor relationship management
Certification
- EKG certified
- Fluoroscopy certified
- phlebotomy certified
Timeline
Clinical Office Manager
Orthopedic And Wellness
07.2025 - Current
Medical Assistant
Orthopedic And Wellness
11.2015 - Current
Bachelor of Arts - Business Administration And Management
Strayer
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