Steven D Southerly
Reno
Summary
Oversaw all aspects of store management, driving operational efficiency and enhancing profitability. Cultivated a positive workplace culture that prioritizes employee engagement and customer experience. Analyzed operational expenses to identify cost-saving opportunities and improve overall performance.
Overview
34
34
years of professional experience
Work History
Store Manager
Petsmart
01.2011 - Current
- Directed daily operations to maximize store performance and enhance customer satisfaction.
- Designed and executed comprehensive employee training programs to elevate team effectiveness.
- Evaluated sales data to uncover trends and enhance inventory management strategies.
- Safeguarded company assets and upheld safety standards.
- Cultivated a positive work environment by implementing effective communication strategies and resolving conflicts among staff members.
Store Manager
Lowes Homes Improvement
01.2002 - 01.2011
- Achieved operational excellence by managing store functions and employee performance. Developed and mentored staff, resulting in a pipeline of leaders within the company. Drove the implementation of company policies and procedures, enhancing sales operations and merchandising practices. Fostered a dynamic sales environment that consistently surpassed performance expectations.
- Conducted risk assessments and established loss prevention initiatives to protect company assets.
- Monitored and controlled key operating expenses to support attainment of sales objectives.
- Implemented strategic leadership practices to align team goals with organizational objectives.
- Demonstrated hands-on management style, fostering team collaboration and enhancing operational efficiency through expert leadership.
- Enhanced organizational leadership reputation by nurturing employee relationships and consistently modeling desired behaviors.
- Facilitated a culture of appreciation by ensuring employees understood the importance of their contributions to the team and recognizing their value to store objectives.
- Implemented strategic merchandising and promotional initiatives to drive sales and improve customer experience.
- Facilitated vendor partnerships to develop and deliver effective product training based on original product resources.
- Achieved recognition as a key contributor to successful annual reviews through effective feedback delivery. Enhanced the quality of employee evaluations by providing expert advice on review wording and execution. Fostered a collaborative environment for continuous improvement in performance assessments.
Law Enforcement Officer
Oconee County Sheriffs Office
01.1998 - 01.2002
- Implemented laws and regulations to ensure public safety and order.
- Executed comprehensive investigations to collect evidence for legal proceedings.
- Forged partnerships with community organizations to strengthen crime prevention initiatives.
- Delivered emergency response services to ensure rapid incident resolution.
Law Enforcement Officer
Marion County Sheriffs Office
01.1994 - 01.1998
- Facilitated training and mentorship for junior officers to enhance operational effectiveness and adherence to best practices.
- Designed and deployed targeted policing strategies aimed at reducing local crime rates.
- Conducted comprehensive analysis of crime data to inform strategic resource distribution and improve overall effectiveness.
- Developed and executed outreach initiatives to enhance community trust and collaboration with law enforcement.
Security Forces Law-enforcement
United States Marine Corps, USMC
11.1991 - 01.1994
- Exhibited strong personal responsibility to drive individual and team success.
- Adapted quickly to fast-paced settings to maintain productivity and meet deadlines.
- Fostered effective teamwork while maintaining strong individual performance in diverse environments.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
Skills
- Implemented best practices to optimize retail store operations and improve customer experience
- Directed P&L management processes to support strategic business objectives and profitability
- Oversaw budget management and cost control initiatives to optimize resource allocation Led teams in developing strategies for effective financial oversight Championed fiscal responsibility across projects to enhance profitability
- Implemented strategies to achieve customer service excellence and resolve client inquiries effectively
- Led team-building efforts to cultivate a cohesive work environment Oversaw training programs to develop team capabilities and drive performance improvements Supervised project teams to maintain alignment with organizational objectives
- Implemented inventory management strategies to enhance operational efficiency
- Led initiatives to create innovative merchandising strategies that increased customer engagement Oversaw implementation of promotional activities to maximize sales performance Coordinated with cross-functional teams to assess market dynamics and adjust strategies accordingly
- Formulated and executed comprehensive strategies to align with organizational vision
Accomplishments
Petsmart Circle of excellence store leader 2025
Petsmart Circle of excellence store leader 2024
Timeline
Store Manager
Petsmart
01.2011 - Current
Store Manager
Lowes Homes Improvement
01.2002 - 01.2011
Law Enforcement Officer
Oconee County Sheriffs Office
01.1998 - 01.2002
Law Enforcement Officer
Marion County Sheriffs Office
01.1994 - 01.1998
Security Forces Law-enforcement
United States Marine Corps, USMC
11.1991 - 01.1994