Overview
Work History
Skills
Timeline
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Steven Duchnowski

Boynton Beach,FL

Overview

31
31
years of professional experience

Work History

Senior Associate

AT&T Mobility Sales
05.2021 - Current
  • Marketing of AT&T Mobility products to residential and business customers in Palm Beach County, generating pricing proposals and contracts.

Filed Service Technician

AT&T U-verse Field Operations
Florida
08.2013 - 05.2021
  • Installation and maintenance of AT&T U-verse family of products, including HSIA, TV and VOIP, both copper and fiber based
  • Installation and maintenance of POTS lines, fiber and copper splicing, drop troubleshooting and replacement, terminal wiring, xbox wiring, troubleshooting line and inside wire issues using a TDR and toner
  • Frequently loaned to AT&T fiber installation projects in residential housing.

Service Executive

AT&T Corp
New York City and Chicago
02.1999 - 08.2009
  • Managing provisioning, maintenance and billing across all AT&T product lines for assigned AT&T business enterprise accounts
  • Serving as a liaison between the customer and AT&T support organizations as well as point of contact for customer escalations
  • Serving as a project's interface to all levels of client operational management and AT&T
  • Conducting monthly Stewardship Reviews for client's upper management to on projects delivery and performance
  • Responsible for identifying and reporting Service Level Agreement violations
  • Assisting sales team in sales negotiations and responses to RFP's
  • Supported services included voice (ISDN/T1/T3/Centrex), data (FR, ATM, OC, SINA, IP, Fiber, CATV solutions (Uverse), hosting (collocation, email servers, load management), Customer Premise Equipment (Cisco, Avaya, Nortel, Lucent), Disaster Recovery Options
  • Prepared reports on customer satisfaction, sales performance and other metrics as required
  • Analyzed customer feedback to identify areas for improvement in services offered
  • Developed relationships with key customers and stakeholders through regular communication and follow-up
  • Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.

Marketing Program Manager

AT&T Corp
New York
01.1993 - 01.1999
  • Supervising an in-language (Russian, Polish and Ukrainian) inbound and outbound telemarketing program with 50 full-time agents
  • Pro-actively monitoring results and adjusting offer strategy to reflect changes in the marketplace
  • Interface with other direct mail marketing telemarketing groups to ensure offer consistency between marketing efforts
  • Performing random and targeted call monitoring to ensure compliance with AT&T Methods & Procedures as well as FCC regulations
  • Identifying agents in need of, and creating action plans for additional agent development
  • Program achieved all sales and financial objectives
  • Created a customer segmentation strategy for targeting potential customers.

Skills

  • Inventory Control
  • Financial Management

Timeline

Senior Associate

AT&T Mobility Sales
05.2021 - Current

Filed Service Technician

AT&T U-verse Field Operations
08.2013 - 05.2021

Service Executive

AT&T Corp
02.1999 - 08.2009

Marketing Program Manager

AT&T Corp
01.1993 - 01.1999

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Steven Duchnowski