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Steven Dudley
Lemon Grove,California
Summary
Dynamic professional with extensive experience in team leadership and customer service, notably as Assistant Manager at CVS Pharmacy. Proven track record in enhancing operational efficiency and accuracy in cash handling. Skilled in staff training and development, fostering a positive work environment while driving performance and satisfaction.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Assistant Manager
CVS Pharmacy
03.2004 - 12.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Passenger Service Supervisor
Hilltop Aviation
06.1994 - 08.1998
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Managed team member schedules and work assignments.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
Food and Beverage Director
Continental Plaza Hotel
01.1994 - 04.1995
- Maintained compliance with local health department regulations through regular staff training and facility inspections.
- Maximized profitability with strategic menu pricing and comprehensive inventory management systems.
- Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- .Conducted regular performance evaluations for all team members holding them accountable for meeting established service and performance benchmarks.
Education
High School Diploma -
Patrick Henry High School
San Diego, CANo Degree - Telecommunications
Grossmont Junior College
El Cajon, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
Interests
Timeline
Assistant Manager
CVS Pharmacy
03.2004 - 12.2007
Passenger Service Supervisor
Hilltop Aviation
06.1994 - 08.1998
Food and Beverage Director
Continental Plaza Hotel
01.1994 - 04.1995
High School Diploma -
Patrick Henry High School
No Degree - Telecommunications
Grossmont Junior College
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