Summary
Overview
Work History
Education
Skills
Timeline
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Steven Dumlao

Tacoma,WA

Summary

Working at the front desk has helped develop my skills in communicating with customers, handling transactions at the register with cash and cards, communicating with my coworkers, taking phone calls , and keeping the work place clean. I am also a dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

2
2
years of professional experience

Work History

Front Desk Assistant

Metro Parks Tacoma
04.2023 - Current
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Enforced policies and procedures to increase efficiency.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handle monetary transactions like cash and card
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.

Grocery Associate

Fred Meyer
09.2021 - 09.2022
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Managed inventory accurately by conducting regular counts and updating records accordingly.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Contributed to store safety by quickly addressing spills or hazards, minimizing the risk of accidents.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Retrieved items for customers and verified prices.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Education

Transfer Degree - Mechanical Engineering

Tacoma Community College
Tacoma, WA
2026

Skills

  • Complaint resolution
  • Reservations
  • Quality Assessment
  • Cultural Sensitivity
  • Problem-solving skills
  • Relationship Building
  • Multitasking and Organization
  • Data Gathering
  • Guest Reception
  • Customer Service
  • Computer Skills
  • POS Systems

Timeline

Front Desk Assistant

Metro Parks Tacoma
04.2023 - Current

Grocery Associate

Fred Meyer
09.2021 - 09.2022

Transfer Degree - Mechanical Engineering

Tacoma Community College

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Steven Dumlao