Summary
Overview
Work History
Education
Skills
Timeline
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Steven Dunham

CARROLLTON,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

CLERK AND CUSTOMER EXPERIENCE EXPERT

GreenCourt Legal Tech
11.2018 - 11.2023
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.

Project Manager

University Of West Georgia
07.2017 - 11.2018
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Prepared and submitted project invoices for review and approval.
  • Monitored project progress, identified risks and took corrective action as needed.

Customer Support Manager

Greenway Health LLC
06.2015 - 07.2017
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
  • Monitored employee performance to identify areas for improvement and additional training needs.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.

Sales Representative

Greenway Health LLC
09.2011 - 06.2015
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated new leads through networking and attending industry events.
  • Collaborated with cross-functional teams to identify and address customer needs.

Education

Bachelor of Science - Organizational Leadership

University of South Carolina - Aiken
Aiken, SC

Associate of Science - Business Administration

Middle Georgia College
Cochran, GA
05.2003

Skills

  • Information Updates
  • Data Entry and Maintenance
  • Intelligence Reports
  • New Product Information
  • Customer Experience
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Team Management Experience

Timeline

CLERK AND CUSTOMER EXPERIENCE EXPERT

GreenCourt Legal Tech
11.2018 - 11.2023

Project Manager

University Of West Georgia
07.2017 - 11.2018

Customer Support Manager

Greenway Health LLC
06.2015 - 07.2017

Sales Representative

Greenway Health LLC
09.2011 - 06.2015

Bachelor of Science - Organizational Leadership

University of South Carolina - Aiken

Associate of Science - Business Administration

Middle Georgia College

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Steven Dunham