Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Store ManagerDistrict ManagerTraining ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Tracy, CA
Open to relocation: Yes
Open To Work
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Steven Dunn
Tracy,CA
Work Preference
Summary
Accomplished retail management professional skilled in driving sales growth and enhancing customer satisfaction. Expertise in optimizing daily operations, training staff to excel in service, and building strong vendor relationships to ensure seamless inventory management and exceptional shopping experiences.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Store Manager
Homewise Appliance
Dublin, California
05.2025 - Current
- Implemented visual merchandising strategies to optimize product displays and store layout.
- Coordinated marketing initiatives to increase in-store traffic and customer engagement.
- Resolved customer inquiries and complaints to promote positive shopping experiences.
- Conducted daily store operations, including opening, closing, and cash handling procedures.
- Established tactical approaches to enhance operational performance and achieve sales targets.
- Cultivated relationships with key customers and stakeholders to identify new business opportunities.
Assistant Store Manager
Total Wine and More
San Ramon, CA
01.2024 - 05.2025
- Managed daily store operations, ensuring compliance with company policies and standards.
- Trained and supervised staff on customer service best practices and product knowledge.
- Facilitated inventory management processes, including stock replenishment and organization.
- Developed promotional displays to enhance product visibility and engagement.
- Coordinated staff schedules to optimize coverage during peak hours.
- Conducted interviews to vet job applicants for effective hiring decisions.
- Oversaw overall store management, integrating customer service, inventory control, and staffing.
Experience Manager (Assistant Store Manager)
Best Buy Inc
Tracy
09.2019 - 10.2023
- Improved revenue performance by 120% YoY through staff training, accountability and recognition.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Achieved revenue growth exceeding market targets by 10% YoY for 7 consecutive years, contributing to store profitability.
- Expanded loyal customer base +5% YoY through community outreach events targeting key leaders in local community.
- Led teams with high energy and professionalism to achieve organizational goals.
- Managed teams effectively while adapting to challenges and changes in the workplace.
- Assisted in recruiting process, hiring and retaining top talent.
- Created work schedules to maintain top-quality customer service and lower labor costs.
- Established strong relationships with vendors for timely supply of merchandise.
- Utilized data to identify sales opportunities and maximize profits.
- Organized team meetings, trainings and provided feedback on performance.
- Performed detailed competitor analyses in order to stay ahead of industry trends related to providing excellent customer experiences.
- Streamlined customer experience processes by identifying improvement areas and implementing effective strategies.
- Provided guidance and support for frontline staff in resolving escalated customer issues quickly and efficiently.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Maintained strong relationships with key stakeholders within the organization in order to align goals between departments regarding delivering superior customer experiences.
- Coordinated with external vendors to provide best-in-class services for customers.
Assistant Store Manager
Trader Joe's
Castro Valley
04.2007 - 05.2019
- Managed daily store operations while ensuring compliance with company policies.
- Trained and supervised staff on customer service practices and product knowledge to enhance customer satisfaction.
- Led teams in planning and executing merchandising initiatives to drive sales and improve store presentation.
- Mentored employees to boost sales performance and promote effective upselling strategies.
- Resolved customer complaints by actively listening, documenting concerns, and implementing effective solutions.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Coordinated staff schedules to enhance coverage during peak hours.
- Assisted in recruitment by interviewing candidates for open positions.
Education
Bachelor of Arts - Business Management
University of Phoenix
05-2003
Associate of Arts - Criminal Justice
Gavilan College
CA05-1993
High School Diploma -
Gilroy High School
Gilroy, CA06-1991
Skills
- Retail operations management
- Sales strategy
- Inventory management
- Margin optimization
- Team leadership and development
- Staff training
- Relationship management
- Staff motivation techniques
- Communication skills
Certification
- Beer Cicerone
- California Responsible Beverage Server
Timeline
Store Manager
Homewise Appliance
05.2025 - Current
Assistant Store Manager
Total Wine and More
01.2024 - 05.2025
Experience Manager (Assistant Store Manager)
Best Buy Inc
09.2019 - 10.2023
Assistant Store Manager
Trader Joe's
04.2007 - 05.2019
Bachelor of Arts - Business Management
University of Phoenix
Associate of Arts - Criminal Justice
Gavilan College
High School Diploma -
Gilroy High School