Steven D. Willis, MS, MPA, PMP

• Conferred with MESC leadership and stakeholders to address critical program and mission support challenges.
• Initiated cost-saving measures through integration, process improvement, and quality controls.
• Guided senior executives in setting priorities for efficient mission operations.
• Established a comprehensive business operations strategy executed in FY 2023.
• Oversaw formulation and execution of federal funding initiatives under BIL and IRA provisions.
• Directed development of OneMESC digital tool to enhance stakeholder engagement and process documentation.
• Spearheaded implementation of Project Management Enterprise to streamline funding announcements.
• Launched revamped MESC website and social media presence to improve user experience.

• Directed operations and strategic initiatives for Judicial Security Division as de facto Chief of Staff.
• Assessed requirements to identify dependencies among programs, facilitating timely execution and monitoring.
• Supervised four key departments: Office of Financial Management, Administrative Support Center, Technology Solutions Center, and Business Integration Center.
• Administered approximately $700M across two funding sources while offering financial advisory support.
• Managed budget for Judicial Facility Security Program from fiscal years 2019 to 2021.
• Oversaw administrative support for more than 220 employees across twelve circuits and ninety-four districts.
• Created inaugural training program for non-Deputy US Marshals, promoting professional development in various job series.
• Enhanced communication and workflow efficiency by revamping intranet site and team collaboration pages.

• Executive Readiness (XR) Developmental Detail.
• Deputy Director for TAS’s 120-employee Centralized Case Intake (CCI) function within the Case Advocacy, Intake, and Technical Support organization.
• Spearheaded the strategic planning and implementation of the TAS Strategic Intake Plan (CCI implementation) to overhaul the user experience for taxpayers in need.
• Ensured subordinate managers and employees were informed of all aspects of the strategic plan, including training, procedural changes, business measures, technological enhancements, and communications.
• Oversaw the successful design and development of a dedicated CCI landing page (TAS Intake Hub) in SharePoint 2013 that serves as a digital informational hub for all Intake Advocates.
• Drafted FY18 budget justification for funding request to expand CCI.
• Participated in midterm negotiations with the National Treasury Employees Union (NTEU) to expand delegated authorities of intake procedures of CCI IAs, and address staffing gaps due to preexisting work schedules, to improve and expand taxpayer service and advocacy.
• Responsible for hearing and resolving serious employee complaints.
• Involved with reviewing TIGTA reports of alleged misconduct, employee tax compliance cases, employee substance abuse issues, reports of travel card misuse, etc.

• Directed PMO to deliver customer-focused technology solutions for TAS advocacy and engagement.
• Led employee engagement initiatives, integrating outreach with case advocates into PMO commitments.
• Facilitated cross-training and knowledge sharing to enhance organizational awareness of PMO capabilities.
• Streamlined resource management process by implementing an efficient service request intake portal.
• Ensured compliance with project management principles, managing requirements documentation and deployment procedures.
• Delivered innovative technology solutions that empowered TAS advocates in supporting taxpayers effectively.
• Promoted scalable products through socialization efforts, increasing visibility and collaboration across teams.
• Supported advocacy through technology initiative, enhancing effectiveness of systemic and case advocacy efforts.

Led multimedia and technology workstreams as Division Chief within Office of Communications and Liaison (C&L).

• Managed diverse team of communicators and project managers for taxpayer outreach and education initiatives.
• Oversaw Senior Analysts and Public Affairs Specialists to impact C&L and TAS-wide programs.
• Advised senior management on key issues and projects affecting organizational objectives.
• Served as subject matter expert, reviewing and approving strategic messages for stakeholders.
• Implemented taxonomy and governance for organization’s SharePoint 2010 site collection.
• Restructured external web content on IRS.gov to improve user experience based on analytics and feedback.
• Expanded TAS web presence from unofficial IRS.gov site to official channel, enhancing taxpayer awareness.