Steven Dyer
Southside,AR
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Overnight Maintenance Lead
Pecos Food
02.2024 - Current
- Comply with all company Safety standards LOTO, Hot work permits, as well as wearing proper PPE.
- Maintain Maintenance presence throughout Further processing.
- Troubleshooting and finding root cause to issues.
- Maintaining minimal downtime in each department.
- Coaching for improvement.
- Employee Tool Check Audits,
- Managed efficient teams of up to 73 employees.
Supervisor
Intimidator Group
03.2019 - 08.2023
- Inspired teams using motivational leadership style
- Tracked employee performance to determine areas of strength and improvement
- Led teams through onboarding process for swift integration into daily operations
- Delivered high quality training for new team members
- Attended and contributed to regular managerial meetings
- Monitored numerous employee activities and assigned tasks to cover demand
- Communicated team priorities by leading meetings and giving presentations
- Ensured proper inventory levels were maintained through accurate ordering of supplies as needed
- Led weekly team meetings to discuss updates, progress, and address any concerns or issues
- Coordinated with HR department in recruiting, interviewing, and hiring new staff members
- Developed strategies to achieve department goals within budgetary constraints
- Collaborated with other departments to streamline processes and improve overall productivity
- Reviewed daily data reports for accuracy and addressed any discrepancies immediately
- Managed team schedules and delegated tasks to ensure efficiency
- Identified areas of improvement in team performance and implemented necessary changes
- Monitored employee performance metrics to ensure adherence to quality standards
- Implemented safety protocols and ensured employees followed them consistently
- Conducted performance evaluations and provided constructive feedback for employee growth
- Provided technical guidance and interpreted policies and procedures to assist employees in performing functional tasks
- Fostered positive team environment by recognizing and reinforcing individual and team accomplishments
- Created positive work environment that fostered teamwork and encouraged open communication
- Fostered environment where employees felt comfortable voicing concerns or asking questions
- Worked hand-in-hand with cross-functional departments to maximize productivity and performance
- Provided support during audits by providing records and documentation as requested
- Handled large and complex data to analyze business operations and needs
- Increased productivity and improved processes to remove bottlenecks and boost throughput
- Achieved and maintained departmental, plant and company goals for safety and quality
- Optimized equipment operation based on usage data and cost-reduction targets
- Ensured adherence to quality standards and compliance with company policies
- Developed strategies for continuous improvement in production efficiency
- Collaborated with engineers on product design changes to improve manufacturability
- Evaluated employee performance, providing feedback and coaching as needed
- Resolved issues related to inventory, shipping, or personnel promptly
- Coordinated with other departments for efficient workflow and communication
- Managed production schedules to ensure timely delivery of products
- Educated staff on relevant industry developments or advancements in technology
- Developed team from within, recommending employees for raises and preparing associates for increasing responsibility
- Monitored equipment maintenance, scheduling repairs and upgrades
- Fostered positive work environment that encouraged teamwork and open communication among employees
- Trained new employees on production processes and safety procedures
- Assisted in hiring process by reviewing resumes and conducting interviews for potential employees
- Created contingency plans for potential emergencies or unexpected disruptions in production process
- Spearheaded continuous improvement activities, driving changes, and adapting to evolving production demands
- Maintained detailed records of production metrics for analysis and reporting purposes
- Managed personnel and workflow needs with detailed schedule management and payroll tracking
- Investigated customer complaints regarding product defects or delays, taking corrective action as needed
- Conducted regular safety audits to identify potential hazards and implement corrective actions
- Analyzed data trends to optimize resource allocation across various production tasks
- Led team meetings to discuss progress, goals, and challenges within department
- Implemented cost-saving measures without compromising product quality or safety standards
- Minimized downtime by monitoring equipment operations and directing preventive maintenance programs
- Handled direct personnel actions for new hire, promotions and terminations
- Documented time, output and cost data for UTV production line
- Motivated employees to improve performance and meet or exceed production targets
- Tracked employee attendance, hours worked and performance
- Worked with supervisory team to coordinate production activities across shifts and departments
- Boosted team performance with continuous training strategies
- Kept line working smoothly by anticipating and meeting supply needs
- Reduced production errors, coordinating new runs based off clear technical plans
- Maintained quality levels with quick corrections of identified production roadblocks
- Empowered employees to independently solve line problems
- Met production targets through organized schedules and careful management of priorities
- Prevented accidents with consistent safety leadership, removing hazards, and encouraging safe behaviors
- Developed and implemented health and safety policies for workplace
- Conducted ergonomic assessments to minimize risk of injury from repetitive tasks or poor workstation design
- Acted as liaison between employees and management regarding health and safety concerns
- Updated written safety manuals as needed due to regulation changes or new procedures
- Led training sessions on proper use of safety equipment and procedures
- Investigated accidents to determine root causes and prevent future incidents
- Collaborated with management to develop corrective actions for identified hazards
- Coordinated emergency response plans, including drills and team assignments
- Maintained records of employee training, certifications, and safety data sheets
- Assessed personal protective equipment needs based on job tasks and hazards present
- Prepared reports on incident investigations, safety initiatives, and inspection findings
- Conducted safety audits and inspections to identify potential hazards
- Participated in developing strategies for continuous improvement of workplace safety culture
- Protected workers from hazardous work conditions by recommending changes to methods, processes and materials used in different environments
- Determined cause of accidents and methods to prevent reoccurrence with thorough investigations
- Enhanced overall safety through improved training programs and safety equipment
- Identified root causes for worker illnesses with environmental sampling, worker interviews and site inspections
- Reduced negative impacts on workers with effective hygiene programs, controlling noise and monitoring atmospheric conditions
- Verified workplace compliance with safety standards and government regulations based on detailed inspections
- Inspected files to verify employee documentation and accuracy
- Processed personnel leave-request forms, new hire packets and benefits information
- Resolved employee concerns related to paychecks or working conditions discreetly and efficiently
- Facilitated communication between employees and management regarding workplace issues or suggestions
- Assisted with development of training materials for staff development workshops and seminars
- Advised supervisors on appropriate disciplinary actions according to company guidelines
- Maintained employee records by updating personal information, benefits, and performance evaluations
- Prepared termination paperwork, ensuring compliance with federal, state, and local regulations
- Maintained confidentiality of sensitive employee information at all times
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Manager
Home Depot
06.2014 - 01.2019
- Delegated tasks to appropriate staff members for optimum productivity
- Maintained operational performance with skillful execution of opening and closing procedures
- Collaborated with upper management to develop and implement business improvements
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Coordinated employee schedules for optimum performance and shift coverage
- Identified new opportunities to increase sales and achieve store targets
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Received and acted on customer feedback to boost return custom rate
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Maintained high store standards in merchandising, security and visual presentation
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Led team by example to maintain focus on performance and achieving targets
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
- Managed inventory audits, financial reconciliations and sales reporting
- Balanced tills at end of shifts and made daily bank deposits
- Directed merchandising strategy to create eye-catching displays and increase revenue
- Prepared regular reports on store performance metrics for upper management review
- Held employees accountable to company policies, procedures and service standards
- Implemented visual merchandising techniques to showcase products effectively
- Collaborated with team members to set sales goals and develop strategies for achieving them
- Monitored inventory levels and ordered new stock as needed to maintain appropriate levels
- Fostered strong relationships with vendors to negotiate better deals on products or services
- Analyzed sales data to identify trends and areas of opportunity for growth
- Ensured compliance with company policies, procedures, and safety guidelines
- Mentored employees in best practices for customer service excellence
- Handled customer complaints professionally and resolved issues promptly
- Conducted employee performance evaluations and provided constructive feedback for improvement
- Scheduled staff shifts, vacations, and time off requests fairly and efficiently
- Hired trained, and supervised employees while promoting positive work environment
- Maintained clean, safe, and organized store environment for customers and employees
- Managed daily store operations to ensure efficiency and productivity
- Propelled retail store sales, teaching associates sales tactics and customer service tips
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Established departmental policies and goals in conjunction with board members and organization officials
- Conducted periodic performance reviews to assess employee performance
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Established clear expectations and objectives for team members and helped each achieve goals
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management
- Maximized individual performance with consistent coaching and feedback
- Delivered exceptional sales results using promotions, merchandising and customer engagement strategies
- Worked sales floor, interacting with customers and employees to achieve sales goals
- Set goals, communicated plans and reviewed performance openly in weekly meetings
- Stayed knowledgeable of business and competitive landscape, trends and key business drivers to strategically identify opportunities to maximize sales and achieve financial goals
- Improved store employee performance, tracking metrics, addressing issues and individual coaching
- Reduced shrinkage with successful loss prevention strategies
- Followed set regulations on safety and accident prevention
Store Manager
Tractor Supply Company
02.2008 - 05.2014
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Maintained high store standards in merchandising, security and visual presentation
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Led team by example to maintain focus on performance and achieving targets
- Identified new opportunities to increase sales and achieve store targets
- Oversaw employee recruiting, onboarding and training on store procedures
- Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans
- Balanced tills at end of shifts and made daily bank deposits
- Directed merchandising strategy to create eye-catching displays and increase revenue
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Managed inventory audits, financial reconciliations and sales reporting
- Coordinated employee schedules for optimum performance and shift coverage
- Monitored inventory levels and ordered new stock as needed to maintain appropriate levels
- Managed daily store operations to ensure efficiency and productivity
- Handled customer complaints professionally and resolved issues promptly
- Scheduled staff shifts, vacations, and time off requests fairly and efficiently
- Prepared regular reports on store performance metrics for upper management review
- Analyzed sales data to identify trends and areas of opportunity for growth
- Established welcoming atmosphere by providing excellent customer service at all times
- Coordinated promotional events or sales initiatives in collaboration with other departments
- Oversaw cash handling procedures, including register reconciliation at end of each shift
- Fostered strong relationships with vendors to negotiate better deals on products or services
- Hired trained, and supervised employees while promoting positive work environment
- Maintained clean, safe, and organized store environment for customers and employees
- Held employees accountable to company policies, procedures and service standards
- Mentored employees in best practices for customer service excellence
- Ensured compliance with company policies, procedures, and safety guidelines
- Conducted employee performance evaluations and provided constructive feedback for improvement
- Developed and strengthened team through sales floor leadership and personnel management
- Propelled retail store sales, teaching associates sales tactics and customer service tips
- Alleviated store losses using successful inventory control and loss prevention strategies
- Worked sales floor, interacting with customers and employees to achieve sales goals
- Delivered exceptional sales results using promotions, merchandising and customer engagement strategies
- Reduced shrinkage with successful loss prevention strategies
- Built collaborative culture and enhanced teamwork, increasing responsibility and holding teammates accountable
- Analyzed store reports to optimize performance, take action and give direction based on business trends
- Maintained accurate financial records with balanced accounts and daily deposits
- Established clear hierarchy and delegated tasks to appropriate team members
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution
- Trained staff in customer service, merchandising and security monitoring
- Established clear expectations and objectives for team members and helped each achieve goals
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Hobby Lobby
08.2003 - 04.2007
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals
- Oversaw employee recruiting, onboarding and training on store procedures
- Managed inventory audits, financial reconciliations and sales reporting
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Led team by example to maintain focus on performance and achieving targets
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Balanced tills at end of shifts and made daily bank deposits
- Maintained high store standards in merchandising, security and visual presentation
- Coordinated employee schedules for optimum performance and shift coverage
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Directed merchandising strategy to create eye-catching displays and increase revenue
- Received and acted on customer feedback to boost return custom rate
- Identified new opportunities to increase sales and achieve store targets
- Established welcoming atmosphere by providing excellent customer service at all times
- Conducted employee performance evaluations and provided constructive feedback for improvement
- Ensured compliance with company policies, procedures, and safety guidelines
- Hired trained, and supervised employees while promoting positive work environment
- Oversaw cash handling procedures, including register reconciliation at end of each shift
- Mentored employees in best practices for customer service excellence
- Implemented visual merchandising techniques to showcase products effectively
- Handled customer complaints professionally and resolved issues promptly
- Scheduled staff shifts, vacations, and time off requests fairly and efficiently
- Held employees accountable to company policies, procedures and service standards
- Managed daily store operations to ensure efficiency and productivity
- Monitored inventory levels and ordered new stock as needed to maintain appropriate levels
- Maintained clean, safe, and organized store environment for customers and employees
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Established clear expectations and objectives for team members and helped each achieve goals
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
- Maintained financial and administrative controls, accurately tracking funds and keeping records current
- Conducted periodic performance reviews to assess employee performance
- Reviewed financial statements and activity reports to measure productivity or goal achievement
- Directed and coordinated activities of businesses or departments concerned with production, pricing and sales of products
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Batesville High School
Batesville, Arkansas05.1993
Skills
- Strategic Planning
- Process Improvement
- Business Development
- Inventory Control
- Staff Management
- Operations Management
- Policy Enforcement
- Ethical Conduct
- Quality Control
- Employee Motivation
- Active Listening
- Goal-Oriented
- Customer Service
- Time Management
- Conflict Resolution
- Training and mentoring
- Organizational Skills
- Decision Making
- Goal Setting
- Problem Solving
- Team Building
- Critical Thinking
- Multitasking
- Problem-Solving
- Excellent Communication
- Self Motivation
- Continuous Improvement
- Production Reports
- Administrative Duties
- Clerical And Administrative
- Ability To Research
- Osha 30 Certificate
- CPR and First Aid Certified
Certification
- First Aid Certification
- OSHA Certified
Timeline
Overnight Maintenance Lead
Pecos Food
02.2024 - Current
Supervisor
Intimidator Group
03.2019 - 08.2023
Assistant Manager
Home Depot
06.2014 - 01.2019
Store Manager
Tractor Supply Company
02.2008 - 05.2014
Store Manager
Hobby Lobby
08.2003 - 04.2007
- First Aid Certification
- OSHA Certified
High School Diploma -
Batesville High School
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