STEVEN ECHAVARRIA
Kearny,NJ
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions.
Overview
12
12
years of professional experience
Work History
Consultation Agent
Geek Squad
Jersey City, NJ
10.2017 - Current
- Enhanced effectiveness in client-facing interactions through consultation, assessment, and sales initiatives.
- Provided efficient and effective technical support by quickly identifying problems and implementing appropriate solutions
- Demonstrated expertise in troubleshooting and fixing technical malfunctions by disassembling equipment, replacing failing parts, and successfully building fully functional personal computers.
- Professionally certified in Apple IOS expertise, AI, and Microsoft Copilot+. Additionally earned numerous other tech and product certifications.
- Ensured data integrity by backing up customer information before running diagnostics or reinstalling operating systems
- Maintained meticulous documentation of steps followed to identify and isolate issues manually and electronically
- Pioneered the delivery of top-notch products, versatile options, and prompt resolutions to cultivate lasting client loyalty and maximize satisfaction.
E-commerce Order Fulfillment
GB Services
Fairfield, NJ
01.2015 - 10.2017
- Managed and increased website traffic by utilizing Amazon/Ebay platforms
- Ensured accurate inventory control for both digital and physical products
- Executed order fulfillment tasks including picking, packing, quality control, and shipping via USPS and UPS using World Ship and Endicia
- Streamlined payment processes through effective customer service and timely verification/authorization.
E-commerce Order Fulfillment
Pet Menu
Flushing, NY
01.2013 - 01.2015
- Managed end-to-end process of researching, creating, and updating product listings for sale on multiple e-commerce platforms such as Amazon, Ebay, and Newegg
- Efficiently fulfilled duties in picking items, ensuring their quality through careful inspection, and successfully shipping them using various carriers like USPS and UPS
- Enhanced efficiency by leveraging World Ship and Stamps.com tools
- Efficiently assisted customers through phone and internet interactions
- Utilized data analysis to maximize profitability from orders, listings, and products.
Education
Diploma -
Marist High School, HS
Bayonne, NJ06-1995
Computers/Journalism
New Jersey City University
Jersey City, NJSkills
- Problem solving
- Collaborative teamwork
- Quick learner
- Customer Needs Assessment
- Computer Diagnostics
- User Training & Support
- Customer Service phone and client facing
- Computer maintenance
- Relationship Building
- Excellent Communication
- Professional Demeanor
- Friendly and Patient
- Attention to Detail
- Multitasking
- Customer Communication and Empathy
References
- Marco Rezk, 201-233-7530
- Mary Colarusso, 201-232-7197
- Edgar Tapia, 973-594-2554
Timeline
Consultation Agent
Geek Squad
10.2017 - Current
E-commerce Order Fulfillment
GB Services
01.2015 - 10.2017
E-commerce Order Fulfillment
Pet Menu
01.2013 - 01.2015
Diploma -
Marist High School, HS
Computers/Journalism
New Jersey City University
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