Steven Edwards
Wickenburg,AZ
Summary
Agile Implementation Manager practiced at tackling complex, multi-stakeholder projects by applying manageable, attainable frameworks. Able to dissect overwhelming tasks into digestible components through careful examination of business goals and judicious implementation of available resources. Known for providing reliable, effective paths to reach desired outcomes on time.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Client Implementation Manager
Conifer Health Solutions, Value-Based Care
Encino, CA
01.2016 - Current
- Developed project plans and timelines for each implementation process, tracking progress against these plans to ensure completion on schedule.
- Resolved any technical issues encountered during the implementation process in a timely manner.
- Provided regular updates to stakeholders regarding project status and progress towards objectives.
- Analyzed customer feedback and identified areas for improvement in existing implementations or processes.
- Monitored performance metrics of implemented systems and took corrective action when necessary.
- Identified potential risks associated with new implementations and developed strategies to mitigate them as needed.
- Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
- Ensured that all team members involved in the implementation process had access to the resources they needed in order to complete their tasks efficiently.
- Liaised with key stakeholders to obtain details on project scope, component requirements and duration restrictions.
- Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates.
Implementation Project Manager
ZeOmega
Frisco, TX
05.2014 - 01.2016
- Developed project plans, budgets and schedules for successful implementation of projects.
- Managed overall progress of the implementation process to ensure timely completion.
- Collaborated with stakeholders to ensure that requirements were met within specified timelines.
- Provided guidance and direction to teams on best practices related to project management processes.
- Conducted regular meetings with stakeholders to discuss project updates, resolve conflicts and address any questions or concerns.
- Ensured compliance with all relevant policies, procedures and regulations throughout the life cycle of each project.
- Established effective communication channels between internal teams and external vendors and partners involved in the implementation process.
- Maintained accurate records of all activities performed during each stage of the project lifecycle.
Director, National Intake Service Center
Cigna
Plano, TX
09.1997 - 02.2014
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Served as a public spokesperson at industry events or conferences.
- Assessed employee performance against established benchmarks or targets.
- Implemented systems for tracking progress on key initiatives or projects.
- Facilitated collaboration between teams by encouraging open communication channels.
- Recruited, hired and trained employees on operations and performance expectations.
- Managed staff, financials and key performance indicators to facilitate business operations.
Education
Some College (No Degree) - Public Relations/Marketing
Texas Tech University
Lubbock, TXSkills
- Requirements Gathering
- Data Migration
- Business Analysis
- Cross-Functional Team Leadership
- Professionalism
- Problem-Solving Aptitude
- Team Collaboration
- Excellent Communication
- Department Management
- Operational Reporting
- Self Motivation
- Time Management Abilities
- Agile Work Processes
- Continuous Improvement
- Requirements Analysis
- Organizational Skills
- Analytical Thinking
Certification
- Agile Green Belt
References
References available upon request.
Timeline
Client Implementation Manager
Conifer Health Solutions, Value-Based Care
01.2016 - Current
Implementation Project Manager
ZeOmega
05.2014 - 01.2016
Director, National Intake Service Center
Cigna
09.1997 - 02.2014
Some College (No Degree) - Public Relations/Marketing
Texas Tech University
- Agile Green Belt
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