Steven Edwards
Daphne,AL
Summary
With a keen eye for detail and a strategic mindset, I am adept at identifying opportunities for improvement and driving initiatives that enhance operational efficiency and business growth. My dedication to continuous learning and professional development ensures that I remain at the forefront of industry trends and best practices.
I am passionate about contributing to the success of my organization by leveraging my skills and experience to drive impactful results and support sustainable growth.
Overview
13
13
years of professional experience
Work History
Senior Customer Service-Private Passenger Vehicles
CCC Intelligent Solutions
10.2023 - Current
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Participated in cross-departmental projects aimed at streamlining internal processes related to customer-facing operations.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Utilized working knowledge of valuation processes and regulatory compliance to assist external business partners
Subrogation-Arbitration Analyst II
Allstate Insurance Company
10.2022 - 09.2023
- Outstanding recovery percentage achieved in 2023 Q1 and Q2 with 69% of filed arguments ruled affirmatively
- Substantiate evaluations with aggressive formulation and decision-making process
- Issue moderately complex contentions and respondent arbitrations by summarizing evidence and designing structure for written arguments
- Approach third-party carrier to review liability and subrogation response, and obtains information regarding decision to reduce amount paid
- Collaborate with experts to inspect evidence and help with arbitration strategy
- Negotiate liability and/or damages and resolves/settles dispute with third-party carrier on basic and occasionally moderately complex claims
- Monitors collection of subrogation recoveries and follows-up with third-party carrier as needed for subrogation payment.
Claim Specialist – Fire Proximity, Home and Commercial
State Farm Fire and Casualty Insurance Company
10.2021 - 08.2022
- Conduct coverage investigation to comply with various policy forms and enterprise claim handling guidelines
- Complete virtual and field inspections of residential and commercial structures
- Compose repair estimates for indemnification of policyholders within generally acceptable construction guidelines
- Issue payment for repairs and dictate appropriate coverage responses to communicate full or partial coverage denials.
Claim Team Manager
State Farm Mutual Automobile Insurance Company
10.2016 - 10.2021
- Led claim associates' handling of auto claims in accordance with industry fair claims practices and state regulations nationwide and enforced compliance throughout department
- Collaborated with corporate legal department to resolve inquiries and requests from Departments of Insurance in all jurisdictions nationwide
- Conducted compliance reviews of claim files and Department of Insurance filings to maintain compliance with all applicable state and federal regulations
- Made coverage recommendations to legal team members and determined proper course of action
- Mediated and resolved claim disputes via arbitration, defending company position to reach positive outcome
- Monitored individual performance and took appropriate action to ensure adherence to customer experience expectations and corporate Code of Conduct
- Monitored personnel performance and prescribed training and counseling to staff members to improve work outcomes.
Claim Specialist – Total Loss/Property Complex
State Farm Mutual Automobile Insurance Company
01.2014 - 10.2016
- Conducted thorough investigations into auto property and bodily injury claims to determine coverage eligibility and appropriate compensation amounts.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Provided exceptional service to policyholders by promptly responding to inquiries, explaining the claims process, and keeping them informed of claim status.
- Collaborated closely with business partners, such as underwriting, legal, and finance, to ensure claims are handled effectively and in compliance with company policies and regulatory requirements.
- Negotiated settlements with claimants, legal representatives, and third-party vendors as necessary to reach fair and equitable resolutions.
Insurance Sales Agent
Bret Koenig State Farm Agency
04.2013 - 01.2014
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Assistant Branch Manager
SunTrust Banks, Inc.
01.2011 - 04.2013
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
- Implemented process improvements to increase productivity
- Supervised team of 10 branch employees and made recommendations regarding performance evaluations
- Wrote and administered employee performance reviews to monitor customer service and personal sales of 10-member team
- Trained and developed new team members in alignment with branch service standards and objectives.
Education
Bachelor of Science - Business Information Systems
Indiana Wesleyan University
MBA -
Indiana Wesleyan University
Skills
- Regulatory Compliance/Risk Management
- Strategic Planning
- Business Development
- Team Leadership
- Analytical Thinking/Problem Solving
- Excellent Communication and Interpersonal Skills
- Project Management/Process Improvement
- Conflict Resolution
Timeline
Senior Customer Service-Private Passenger Vehicles
CCC Intelligent Solutions
10.2023 - Current
Subrogation-Arbitration Analyst II
Allstate Insurance Company
10.2022 - 09.2023
Claim Specialist – Fire Proximity, Home and Commercial
State Farm Fire and Casualty Insurance Company
10.2021 - 08.2022
Claim Team Manager
State Farm Mutual Automobile Insurance Company
10.2016 - 10.2021
Claim Specialist – Total Loss/Property Complex
State Farm Mutual Automobile Insurance Company
01.2014 - 10.2016
Insurance Sales Agent
Bret Koenig State Farm Agency
04.2013 - 01.2014
Assistant Branch Manager
SunTrust Banks, Inc.
01.2011 - 04.2013
Bachelor of Science - Business Information Systems
Indiana Wesleyan University
MBA -
Indiana Wesleyan University
Similar Profiles
John A. Barrella IIIJohn A. Barrella III
Senior Customer Success Manager at CCC Intelligent SolutionsSenior Customer Success Manager at CCC Intelligent Solutions
Blake LevesqueBlake Levesque
Client Solutions Advisor at CCC Intelligent SolutionsClient Solutions Advisor at CCC Intelligent Solutions
Urmil PatelUrmil Patel
IT END USER SERVICES at CCC Intelligent SolutionsIT END USER SERVICES at CCC Intelligent Solutions
Felicia WaltersFelicia Walters
Sr. Customer Service at CCC Intelligent SolutionsSr. Customer Service at CCC Intelligent Solutions
Kamden EadyKamden Eady
Intern at Bridge SpecialtyIntern at Bridge Specialty