Steven Ellis
Los Angeles,CA
Summary
Experienced professional with over 10 years of successful team management, consistently achieving monthly and yearly goals. Possessing a bachelor's degree, I am passionate about helping people and thrive in fast-paced environments. Known for my quick learning abilities and efficient work style, I am always eager to take on new challenges and make the most of every opportunity. With over 15 years of customer service experience, I excel in providing exceptional service and building strong relationships with clients.
Overview
14
14
years of professional experience
Work History
Principal Administrator
Law Offices Of David S. Chesley
11.2015 - Current
- Successfully manage a team of 10 in-office support staff and 10 attorneys, ensuring efficient workflow and high-quality service delivery.
- Demonstrate strong budgeting skills by effectively managing financial resources and optimizing expenditures to meet organizational goals.
- Spearhead hiring and recruiting efforts, attracting top talent and building a skilled team to support business operations.
- Utilize data analysis techniques to identify trends, patterns, and opportunities for improvement, resulting in data-driven decision-making and enhanced operational efficiency.
- Handle high-end clients with professionalism and exceptional customer service, ensuring their satisfaction and fostering long-term relationships.
- Develop and implement new procedures and protocols to streamline operations, improve productivity, and enhance overall organizational effectiveness.
- Conduct comprehensive training programs for staff members, equipping them with the necessary skills and knowledge to excel in their roles.
- Drive high-end sales for nationally covered cases, consistently meeting and exceeding monthly and yearly goals.
- Collaborate closely with the company owner to devise and implement innovative marketing strategies, resulting in increased brand visibility and business growth.
- Lead marketing campaigns, leveraging various channels to effectively reach target audiences and generate leads.
- Maintain a strong social media presence, engaging with followers, and utilizing platforms to promote the company's services and enhance brand reputation.
- Manage payroll for attorneys, ensuring accurate and timely processing of payments and compliance with legal and regulatory requirements.
- Consistently achieve monthly and yearly goals, demonstrating a strong track record of success and contributing to the overall growth and profitability of the organization.
Operations Manager
Book A Tailor
01.2014 - 07.2015
- Effectively manage a team of 17 employees, providing guidance, support, and fostering a positive work environment.
- Demonstrate strong budgeting and bookkeeping skills, making necessary adjustments to ensure financial stability and adherence to financial goals.
- Prioritize customer satisfaction by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Successfully implement marketing practices, resulting in increased brand awareness, customer engagement, and revenue growth.
- Handle payroll distribution, ensuring accurate and timely processing of payments for employees.
- Manage international vendor relations, establishing and maintaining positive partnerships to ensure timely and quality product/service delivery.
- Plan and execute successful events, coordinating logistics, managing budgets, and ensuring a seamless experience for attendees.
- Assist with new design projects, contributing creative ideas and collaborating with the design team to develop innovative solutions.
- Collaborate with cross-functional teams to implement new designs, ensuring alignment with brand guidelines and customer preferences.
Sales Manager
Ida Sjostedt
09.2013 - 01.2014
- Successfully manage a team of 12 employees, providing leadership, guidance, and fostering a positive work environment.
- Organize and execute events and trade shows, ensuring seamless logistics, effective marketing, and maximum exposure for the showroom.
- Responsible for ordering merchandise for the showroom, ensuring a diverse and appealing product selection that meets the needs and preferences of high-end clients.
- Demonstrate showroom products to clients, effectively highlighting features, benefits, and unique selling points to drive sales and customer satisfaction.
- Handle bookkeeping tasks, including maintaining financial records, generating P&L reports, and analyzing financial data to inform decision-making.
- Maintain an exceptional atmosphere in the showroom, ensuring a luxurious and welcoming environment that reflects the brand image and enhances the customer experience.
- Act as a liaison for high-end clients, building and nurturing relationships, addressing inquiries, and providing personalized service to meet their unique needs.
- Collaborate with marketing and sales teams to develop and implement effective strategies to attract and retain high-end clients, resulting in increased sales and revenue.
- Stay updated on industry trends, competitor activities, and customer preferences to inform product selection, marketing efforts, and overall showroom strategy.
Assistant General Manager
Cafe Monarch
02.2011 - 09.2012
- Successfully managed a team of 29-35 employees, providing leadership, training, and fostering a positive work environment.
- Trained staff according to company procedures, ensuring consistency in service delivery and adherence to quality standards.
- Maintained an exceptional atmosphere in the establishment, creating a welcoming and enjoyable experience for customers.
- Contributed to menu development, collaborating with chefs and management to create innovative and appealing dishes that meet customer preferences and drive sales.
- Maintained and enforced discipline among staff, ensuring adherence to company policies, procedures, and standards.
- Prioritized the ultimate customer experience, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
- Oversaw kitchen maintenance and problem-solving, ensuring a smooth and efficient operation and addressing any issues promptly.
- Worked on the line and plated food as needed, ensuring timely and accurate food preparation and presentation.
- Proficient in POS systems, effectively handling transactions, managing orders, and providing excellent customer service.
- Brief experience with P&L reports, analyzing financial data to inform decision-making and contribute to the financial success of the establishment.
- Managed vendor relations, establishing and maintaining positive partnerships to ensure timely and quality product delivery.
- Successfully completed special projects, demonstrating adaptability, problem-solving skills, and the ability to work on diverse initiatives to support business objectives.
Manager
Tier 3
09.2009 - 01.2011
- Effectively handled inbound and outbound calls using CRM software, ensuring accurate and timely communication with clients and customers.
- Successfully set appointments for multiple travel agencies, coordinating schedules and ensuring smooth booking processes.
- Consistently met weekly and monthly goals, demonstrating strong sales and appointment-setting performance.
- Negotiated contracts with vendors, securing favorable terms and conditions to support business operations and profitability.
- Built and maintained strong relationships with vendors, fostering positive partnerships and ensuring reliable and high-quality service delivery.
- Successfully completed special projects, demonstrating adaptability, problem-solving skills, and the ability to work on diverse initiatives to support business objectives.
- Managed a team of 12 employees, providing leadership, guidance, and fostering a positive work environment.
- Conducted performance evaluations, provided feedback, and implemented training programs to enhance employee skills and productivity.
- Collaborated with cross-functional teams to ensure seamless operations, effective communication, and achievement of business objectives.
- Utilized data analysis to identify trends, patterns, and opportunities for improvement, optimizing processes and enhancing overall performance.
- Demonstrated strong organizational and multitasking skills, effectively managing priorities, deadlines, and resources to meet business needs.
Education
Bachelor of Arts - Marketing
Arizona State University
Tempe, AZ05.2013
High School Diploma -
Agua Fria High School
Avondale, AZ05.2009
Skills
- Budget Administration
- Maintaining Compliance
- Criminal Law
- Arbitrating Disputes
- Training and Development
- Team Management
- Contract Negotiation
- Microsoft Office
- QuickBooks Knowledge
Accomplishments
- Certificate Of Excellence 2012 - CAFE MONARCH
- Phoenix Magazine "Best Restaurants" 2012 - CAFE MONARCH
- 2012 Phoenix New Times Best of 2012 Best Romantic Dinner - CAFE MONARCH
- Trip Advisors Certificate of Excellence 2012 (ranked #2 of 1,005 restaurants in Scottsdale) - CAFE MONARCH
- Avvo’s Clients’ Choice Award for the last 12 years - LAW OFFICES OF DAVID CHESLEY
Affiliations
- American Marketing Association
Timeline
Principal Administrator
Law Offices Of David S. Chesley
11.2015 - Current
Operations Manager
Book A Tailor
01.2014 - 07.2015
Sales Manager
Ida Sjostedt
09.2013 - 01.2014
Assistant General Manager
Cafe Monarch
02.2011 - 09.2012
Manager
Tier 3
09.2009 - 01.2011
Bachelor of Arts - Marketing
Arizona State University
High School Diploma -
Agua Fria High School
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