Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Steven ervin

New York,NY

Summary

Versatile carpenter with several years of experience on various construction sites, including several new home developments. Completes tasks on time and with little guidance. Successful at guaranteeing client satisfaction through meticulous and long-lasting work. Professional provides high-quality carpentry through precise and detail-oriented approaches. Driven to exceed customer expectations while meeting all budget and schedule requirements. Regularly leads helpers and instructs less experienced professionals in basic and advanced techniques. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Professional Dog Walker

Independant
New York, NY
03.2023 - Current
  • Adhered to strict safety protocols when handling leashes and collars.
  • Maintained accurate records of client information, including contact details, payment information, pet profiles, and medical history.
  • Provided positive reinforcement through rewards-based training techniques during walks.
  • Monitored behavior changes in the animals and reported any concerns to their owners promptly.
  • Walked multiple dogs of different breeds and ages at the same time, ensuring safety for both pets and humans.
  • Conducted daily health checks on the animals to ensure they were in good condition before each walk.
  • Communicated with pet owners regularly regarding their dog's progress or any issues that arose while walking them.
  • Cleaned up after dogs while walking them to keep public areas clean and safe.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Walked dogs while enforcing good behavior and manners.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Scheduled dog walking services and collected payments from pet owners.
  • Took pets on regular bathroom breaks.
  • Monitored dogs throughout walks to avoid obstacles, dangerous situations, and confrontations with other problematic dogs.
  • Attracted new clients through referrals and word-of-mouth marketing.
  • Communicated effectively with pet owners about their dog's progress and any recommendations.
  • Utilized positive reinforcement techniques to encourage good behavior during walks.

Dog Boarder

Independant
New York, NY
03.2023 - Current
  • Developed a strong bond with each pet under my supervision through positive reinforcement techniques.
  • Monitored the safety of each pet in my care.
  • Greeted and welcomed customers with their dogs upon arrival.
  • Ensured that all dogs were fed according to individual feeding instructions.
  • Provided basic grooming services such as brushing coats and trimming nails for the animals.
  • Maintained detailed records of each pet's needs and activities during their stay at the boarding facility.
  • Kept work area clean and organized at all times according to strict sanitation standards.
  • Provided emotional support for anxious or scared pets who may have been separated from their owners for an extended period of time.
  • Conducted daily health checks on all boarders to ensure they are in good condition.
  • Communicated regularly with owners regarding their pet's progress while away from home.
  • Educated customers on proper nutrition, exercise requirements, and other aspects of responsible pet ownership.
  • Responded promptly to customer inquiries about services offered at the boarding facility.
  • Organized play groups according to size, age, breed and temperament of each dog present.
  • Exercised and played with the animals to keep them active, healthy, and happy.
  • Administered medications as directed by owners or veterinarians.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.

Retail Worker

Home Depot
New York, NY
03.2022 - 11.2022
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.
  • Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
  • Maintained an organized store environment by restocking shelves and organizing displays.

Work Study Student

Work Study
Delhi, NY
02.2019 - 01.2021
  • Answered phone calls professionally while addressing customer inquiries promptly.
  • Monitored inventory levels of office supplies and ordered more when necessary.
  • Provided support to faculty and staff by responding to inquiries and requests for information.
  • Assisted with scheduling meetings, appointments, and conference calls.
  • Assisted with the filing of documents and records in an organized manner.
  • Participated in special projects assigned by supervisors related to department objectives.
  • Collaborated with other departments to ensure successful completion of projects within deadlines.
  • Organized and maintained office supplies, equipment, and materials.

Carpenter

Family Business
New York, NY
01.2010 - 08.2018
  • Fabricated staircases, doors, window frames and other wooden components for buildings.
  • Built jigs and fixtures to assist in the production of parts.
  • Installed cabinets, fixtures and trim according to plans and blueprints.
  • Laid out flooring patterns according to design templates or customer specifications.
  • Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
  • Constructed forms for concrete pours in accordance with building codes.
  • Performed routine maintenance on carpentry equipment such as saws and drills.
  • Installed interior trim work such as baseboards and moldings around windows and doors.
  • Read blueprints, schematics and drawings to determine layout requirements.
  • Calculated material costs for projects based on labor estimates provided by clients.
  • Maintained a clean job site at all times by disposing of debris properly after each shift.
  • Inspected completed projects for quality assurance purposes before delivering them to customers.
  • Repaired or replaced damaged structures or components.
  • Assisted in the installation of metal framing systems for commercial construction projects.
  • Fitted door locksets, deadbolts and other hardware on doors according to manufacturer's instructions.
  • Assembled furniture using glue, dowels, screws and nails.
  • Installed drywall sheets onto walls or ceilings using nails or screws.
  • Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
  • Repaired or replaced damaged or defective parts using power tools and equipment.
  • Shaped or cut materials to proper measurements using hand tools, machines or power saws.
  • Measured, cut, and installed staircase spindles.

Ace Hardware Store

Customer Service Department
New York, NY
02.2013 - 11.2015
  • Completed daily paperwork such as invoices, receiving documents and shipping labels.
  • Assisted customers with product selection based on their individual needs and preferences.
  • Monitored inventory levels to ensure adequate stock for customer demands.
  • Tracked incoming shipments to verify accuracy of order quantities.
  • Resolved customer complaints in a timely fashion while maintaining professional demeanor.
  • Processed cash payments, credit card transactions and refunds accurately.
  • Processed returns and exchanges in accordance with company policy.
  • Maintained cleanliness of sales floor and restocked items as needed.

Education

Associate of Science - Liberal Arts And Sciences

SUNY Delhi
Delhi, NY
05-2021

High School Diploma -

Park East High School
New York, NY
06-2018

BBA - Business Management

Suny Canton
Canton, NY

Skills

  • Effective communication abilities
  • Customer Service-Oriented
  • Client Relationship Building
  • Schedule Management
  • Customer Service
  • Pet Boarding
  • Pet Care
  • Coordination
  • Excellent Communication
  • Pet Sitting
  • Honest and Trustworthy
  • Endurance
  • Flexible Schedule
  • Valid Driver's License
  • Physical Fitness
  • Safety awareness
  • Structural Repairs
  • Project Planning
  • Commercial construction experience
  • Measuring and Cutting
  • Worksite safety
  • Remodeling Projects
  • Hand and power tools
  • Window Installation
  • Finish Carpentry
  • Strong analytical and communication skills
  • Lifts up to [225] pounds
  • Valid [NY] driver's license
  • Flooring Installation
  • OSHA training
  • Basic electrical knowledge
  • Welding and electrical knowledge
  • Equipment management
  • Client Communication
  • Tool Maintenance
  • General laborer
  • Appointment Scheduling
  • Account updating
  • Data Entry
  • Data Collection
  • Critical Thinking
  • Paperwork Processing
  • Sales expertise
  • Researching
  • Multi-Task Management
  • Active Listening
  • Problem-solving abilities
  • Follow-up skills
  • Delivers exceptional customer service
  • Excellent customer service skills

Languages

English
Full Professional

Affiliations

In my life, I strive for balance across various dimensions. Academically, I pursue knowledge voraciously, always seeking to learn and grow. Professionally, I apply my skills diligently, aiming for excellence and innovation. Personally, I prioritize relationships and nurturing connections with empathy and understanding. Physically, I maintain health through regular exercise and mindful nutrition. Creatively, I express myself through writing and art, fostering imagination and introspection. Spiritually, I reflect on values and purpose, seeking harmony and inner peace. By embracing these facets, I cultivate a well-rounded existence, where each aspect enriches and complements the others, fostering holistic fulfillment.

Accomplishments

In carpentry, I crafted bespoke furniture earning accolades for craftsmanship. As a dog walker and boarder, I nurtured client trust, expanding my base by 70% through referrals. In work-study, I earned top grades and mentored peers, recognized for leadership. Customer service roles saw me exceed sales targets by 25%, earning commendations for client satisfaction.

Timeline

Professional Dog Walker

Independant
03.2023 - Current

Dog Boarder

Independant
03.2023 - Current

Retail Worker

Home Depot
03.2022 - 11.2022

Work Study Student

Work Study
02.2019 - 01.2021

Ace Hardware Store

Customer Service Department
02.2013 - 11.2015

Carpenter

Family Business
01.2010 - 08.2018

Associate of Science - Liberal Arts And Sciences

SUNY Delhi

High School Diploma -

Park East High School

BBA - Business Management

Suny Canton
Steven ervin