Steven Esparza
Beaumont,CA
Summary
I'm a team player with a strong work ethic and effective problem-solving skills, recognized for enhancing customer satisfaction at Graybar Electric. Proven ability to enhance productivity and bring a positive mindset and morale to a team by leading by example. No task is beneath me and I look forward to helping my work team succeed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Representative
Graybar Electric
07.2023 - Current
- Managed customer accounts, ensuring satisfaction and prompt resolution of inquiries.
- Facilitated communication between customers and internal teams to streamline order processing.
- Assisted in the preparation of quotes and proposals for prospective clients.
- Conducted product demonstrations and presentations to enhance customer understanding.
Inside Sales Representative
Graybar Electric
09.2019 - 07.2023
- Cultivated relationships with key accounts to drive customer satisfaction and retention.
- Developed sales strategies to identify and capitalize on new market opportunities.
- Managed sales pipeline using CRM software to track progress and optimize lead conversion.
- Collaborated with cross-functional teams to align product offerings with customer needs.
Customer Service Representative
Graybar Electric
02.2017 - 09.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and fulfillment using ERP systems to enhance efficiency.
- Trained new team members on customer service protocols and company policies.
- Developed and implemented strategies to improve customer satisfaction ratings.
Counter Sales Representative
Graybar Electric
04.2016 - 02.2017
- Processed customer orders efficiently using inventory management systems.
- Provided expert product knowledge to assist customers in selecting appropriate electrical supplies.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Assisted in training new sales representatives on company products and services.
Material Handler
Graybar Electric
09.2014 - 04.2016
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Maintained accurate inventory records using warehouse management systems for optimal stock control.
- Coordinated with team members to streamline material handling processes, enhancing workflow efficiency.
- Implemented safety protocols and conducted training sessions, reducing workplace incidents significantly.
Parts Counter Sales Person
Autozone
07.2012 - 09.2014
- Provided exceptional customer service by assisting clients with parts inquiries and product selections.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of parts.
- Processed orders efficiently using point-of-sale systems to enhance transaction accuracy.
- Collaborated with team members to resolve customer issues and improve service delivery.
Education
High School Diploma -
West Covina High School
West Covina07.2012
Skills
- Quick learner
- Collaborative team member
- Reliable time management
- Trustworthy in commitments
- Effective problem solver
- Adept at number and letter retention
- Strong work ethic
Certification
Fork Lift Certified
Languages
Spanish
Professional Working
Timeline
Account Representative
Graybar Electric
07.2023 - Current
Inside Sales Representative
Graybar Electric
09.2019 - 07.2023
Customer Service Representative
Graybar Electric
02.2017 - 09.2019
Counter Sales Representative
Graybar Electric
04.2016 - 02.2017
Material Handler
Graybar Electric
09.2014 - 04.2016
Parts Counter Sales Person
Autozone
07.2012 - 09.2014
High School Diploma -
West Covina High School