Steven Espinal
Bronx,NY
Summary
I am a highly motivated college student seeking an opportunity to gain valuable work experience. I have developed a strong work ethic and dedication to achieving goals through my participation in various school activities and prior work experiences.
I'm also a Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns.
Overview
2
2
years of professional experience
Work History
Service Desk Analyst
Home Depot
Chandler, AZ
01.2024 - Current
- Provided technical support to customers over the phone and in person.
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Provided telephone support to staff members who require assistance with their computers or network connections.
Loss Prevention Officer
Burlington
The Bronx, NY
12.2022 - 11.2023
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Interacted with customers in a professional manner when confronting suspected theft cases.
Education
High School Diploma -
South Bronx Preparatory
The Bronx, NY06-2023
Skills
- Client Relations
- Technical Support
- Service Level Agreements
- Client Relationship Management
- Documentation
- Database Management
- System Administration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Service Desk Analyst
Home Depot
01.2024 - Current
Loss Prevention Officer
Burlington
12.2022 - 11.2023
High School Diploma -
South Bronx Preparatory
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