Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Esposito

West Islip,New York

Summary

Utility and broadband services professional with extensive experience in telecommunications and technical operations. Focused on enhancing customer satisfaction through advanced troubleshooting and quality assurance in residential and commercial installations. Demonstrated success in team leadership and operational oversight.

Overview

28
28
years of professional experience

Work History

Quality Control and Compliance Lead

Optimum
04.2021 - Current
  • Certified and proficient in full suite of residential and commercial broadband products.
  • Execute complex service calls, installations, and system upgrades including Altice One Box setups.
  • Collaborated with supervisors on business installs with advanced configurations (fire alarm, static IPs, PRI lines), ensuring successful project execution.
  • Mentored and supported onboarding of new technicians, enhancing team readiness and retention rates.
  • Entrusted with high-profile assignments, demonstrating technical expertise and professional conduct.

Advanced Service Technician (Grade 15)

Cablevision Systems
12.1997 - 04.2021
  • Achieved high customer satisfaction scores through technical expertise and effective communication.
  • Provided field support for residential and business services, including voice, internet (Optonline), and telephony, enhancing service delivery.
  • Led special initiatives as Senior Coordinator, including the Wyandanch drop project, demonstrating leadership and project management skills.
  • Acted as team lead in supervisor’s absence; supported team members and customers.
  • Conducted monthly field audits and safety inspections; ensured compliance with operational standards.

Education

High School Diploma -

Lafayette High School
Brooklyn, NY

Skills

  • Quality Control
  • Quality Assurance
  • Compliance Auditing
  • Regulatory Compliance
  • Safety Compliance
  • Safety Standards
  • Risk Management
  • Process Validation
  • Data Integrity
  • Performance Monitoring
  • Process Improvement
  • Operational Excellence
  • Cross-Functional Collaboration
  • Training Programs
  • Root Cause Analysis
  • Project Management
  • Client Relations

Timeline

Quality Control and Compliance Lead

Optimum
04.2021 - Current

Advanced Service Technician (Grade 15)

Cablevision Systems
12.1997 - 04.2021

High School Diploma -

Lafayette High School
Steven Esposito