Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Evans

Martinsville,VA

Summary

Driven professional with a robust background in automotive parts and service management, notably at Advance Auto Parts. Excelled in inventory management and customer relationship building, enhancing sales and client loyalty. Skilled in logistics planning and staff training, achieving significant performance improvements. Demonstrated expertise in automotive systems and a commitment to elevating customer satisfaction.



Also Have CPR//AED certifications as well as medical styled back ground with small to advance handling of injuries very many driving hours with the danville Vans Med Tech long distance as well as long hours 12+ driving hours at one time

Overview

7
7
years of professional experience
1
1
Certification

Work History

Commercial Parts Professional

Advance Auto Parts
01.2024 - Current
  • Enhanced inventory management through meticulous tracking of stock levels and efficient reordering processes.
  • Streamlined order processing for quicker turnaround times, resulting in increased sales and repeat business.
  • Coordinated logistics operations, ensuring timely delivery of products while minimizing transportation costs.
  • Built and maintained network of second source suppliers.
  • Stayed up-to-date with relevant industry certifications and trainings to maintain a high level of expertise in the field.
  • Advanced solution, project and product quality recommendation ability.
  • Mentored junior team members on best practices in commercial parts sales, contributing to their professional development.
  • Created, built and maintained professional customer relationships.
  • Understood and executed instructions furnished in written, oral or diagram form.
  • Participated in industry trade shows and conferences to stay informed about emerging trends and establish valuable connections within the sector.
  • Achieved personal and store sales goals and service objectives.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
  • Collaborated across departments to resolve complex client inquiries effectively and efficiently.

Assistant Store Manager

O'Reilly Auto Parts
01.2018 - 01.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Driver/Patient Transporter

Vans Med Tech Transport
01.2018 - 01.2020
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Education

High School Diploma -

Bassett High School
Bassett, VA
06.2015

Skills

  • Client Relationship Building
  • Merchandising
  • Delivery Scheduling
  • Warranty Administration
  • Pricing Strategies
  • Automotive systems understanding
  • Ordering parts
  • Customer Service
  • Improving customer satisfaction
  • POS systems operations
  • Forklift Operation
  • Purchasing strategies
  • Operations Management
  • Invoice Processing
  • Goal Setting
  • Inventory Restocking
  • Logistics Planning
  • Staff Training
  • Inventory Management
  • Performance Improvement

Certification

  • First Aid/CPR Certified
  • AED Certified

Timeline

Commercial Parts Professional

Advance Auto Parts
01.2024 - Current

Assistant Store Manager

O'Reilly Auto Parts
01.2018 - 01.2023

Driver/Patient Transporter

Vans Med Tech Transport
01.2018 - 01.2020

High School Diploma -

Bassett High School

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Steven Evans