Summary
Overview
Work History
Education
Skills
Timeline
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Steven Evers

Steven Evers

Memphis,TN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Travel industry. A solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with people, motivated to maintain satisfaction and company success. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. After 14 years The Melting Pot closed with a customer rating of 4.9 stars across most of the review sites. Retirement after this long break does not sit well and the desire to engage with the general public again is a raging fire.

Versed in The Bluff City's great history with several great-grandfathers helping make Memphis the great city it is today.

Overview

39
39
years of professional experience

Work History

Franchise Owner

The Melting Pot Restaurants Inc.
06.2002 - 07.2015
  • Maintained 4.9-star customer rating over 14 years
  • Greeted and booked thousands of guests myself 7 days a week over many years.
  • Handled team, customer, and operations issues with calm, knowledgeable strategies to keep business on track against targets.
  • Fostered workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
  • Maintained clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
  • Interacted well with customers to build connections and nurture relationships.
  • Resolved problems, improved operations, and provided exceptional service.

Manager

The Melting Pot Restaurants Inc.
06.1990 - 10.2000
  • Assisted in recruiting, hiring, and training of 30+ team members.
  • Interacted well with customers to build connections and nurture relationships with guests on Vacation.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.

Songplugger

Oak Ridge Boys
03.1985 - 04.1990
  • Skilled at working independently and collaboratively in team environment.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Road Manager

Waylon Jennings Show
03.1980 - 01.1985
  • Addressed unforeseen challenges promptly and effectively, maintaining professionalism under pressure to ensure minimal disruptions to tours.
  • Confirmed smooth operations between clients and talent by acting as liaison.
  • Developed customized itineraries based on artist preferences, optimizing comfort and productivity up to 200 dates per year.
  • Streamlined communication between artists, agents, and venue staff to ensure smooth event execution.
  • Implemented inventory management systems to track gear and merchandise accurately throughout tour duration.
  • Enhanced event logistics by meticulously planning and coordinating travel arrangements for artists and crew.

Road Manager / Studio Assistant

J.J.Cale / Crazy Mama's Recording Studio
04.1976 - 01.1979
  • Maintained relationships with high-profile clients in the entertainment industry through consistent communication.
  • Fostered relationships with industry professionals for future connections.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Oversaw diverse aspects of talent representation and bookings, confirming efficient operations.
  • Marketed studio portfolio along Music Row.
  • Monitored ticket sales data to inform strategic decisions on pricing structures or venue changes as needed.

Education

High School Diploma -

Miami Beach High School
Miami Beach, FL
10.1970

Skills

  • Team Collaboration and Leadership
  • Relationship Building
  • Process Improvements
  • Customer Service
  • Professional Networking
  • Driven and Determined
  • Needs Assessment
  • Sound Judgment

Timeline

Franchise Owner

The Melting Pot Restaurants Inc.
06.2002 - 07.2015

Manager

The Melting Pot Restaurants Inc.
06.1990 - 10.2000

Songplugger

Oak Ridge Boys
03.1985 - 04.1990

Road Manager

Waylon Jennings Show
03.1980 - 01.1985

Road Manager / Studio Assistant

J.J.Cale / Crazy Mama's Recording Studio
04.1976 - 01.1979

High School Diploma -

Miami Beach High School

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Steven Evers