Summary
Overview
Work History
Education
Skills
Timeline
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Steven Fair

Statesboro,GA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Store Manager

Subway
05.2003 - 06.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted with hiring, training and mentoring new staff members.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

GED -

Talbot High School
New York, NY
12.2004

Skills

  • Payroll Administration and Timekeeping
  • Employee Motivation
  • Business Leadership
  • Manage Operations
  • Staff Supervision
  • Team Leadership
  • Order Management
  • Shift Checklists
  • Inventory Management
  • Customer Service

Timeline

Store Manager

Subway
05.2003 - 06.2023

GED -

Talbot High School

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Steven Fair