Steven Fairwell
Midlothian,VA
Summary
Driven by a results-focused approach, leveraged expertise in Customer Relationship Management and Product Knowledge at Verizon Wireless to enhance customer satisfaction and drive revenue growth. Ability to develop creative solutions and negotiate effectively led to significant process improvements and a positive impact on sales strategy, showcasing commitment to achieving and exceeding targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Solutions Specialist
Verizon
04.2014 - 09.2023
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Senior Retail Sales Representative
Verizon Wireless
10.2009 - 04.2014
- Kept abreast of industry trends, regularly attending training sessions and seminars to stay updated on the latest product offerings and sales techniques.
- Enhanced customer experience by offering tailored advice on fashion choices based on individual preferences.
- Assisted in coordinating successful in-store events that attracted new clientele while rewarding loyal patronage.
- Analyzed sales data to identify trends and adjust strategies for continued success in a competitive retail environment.
Retail Sales Representative
Verizon Wireless
03.2007 - 09.2009
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Retail Customer Support Representative
Verizon Wireless
11.2004 - 02.2007
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
Some College (No Degree) -
Norwalk Community College
Norwalk, CT 09.1999 - 5 2001
Skills
- Data Entry
- Product Knowledge
- Customer Relationship Management
- Creative solutions
- Troubleshooting product problems
- Customer Service
- Negotiation and Persuasion
- Sales strategy development
- Store operations
- Stock audits
- Inventory Management
Certification
- CompTIA Certification
Timeline
Solutions Specialist
Verizon
04.2014 - 09.2023
Senior Retail Sales Representative
Verizon Wireless
10.2009 - 04.2014
Retail Sales Representative
Verizon Wireless
03.2007 - 09.2009
Retail Customer Support Representative
Verizon Wireless
11.2004 - 02.2007
Some College (No Degree) -
Norwalk Community College
09.1999 - 5 2001
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