Steven Falgout
Saint Paul,MN
Summary
Results-driven Executive with 20 years of progressive experience in the hospitality industry. Exceptional leader, change manager and complex problem solver. Proven skills in operations oversight, policy development and process improvements.
Overview
19
19
years of professional experience
Work History
Chief Operating Officer
Northwoods Entertainment
01.2021 - Current
- Oversee 15 theaters in Minnesota, Michigan, Illinois, and Pennsylvania
- Oversee 2 Director of Operations, Marketing, Director of Human Resources, 15 General Managers, and 900 employees
- Rebuilt operations department from ground up, including new SOP's, departments, and strategies to make us number one in market with consumers
- Led operational oversight and budgetary supervision for 15 locations.
- Built corporate team, including CMO, Director of Facilities, and Director of HR
- Steered us through Covid and made the company profitable for 2021
- Developed new food and beverage menus for 15 locations
- Opened 3 new location in 14 months
Director of Operations
Alamo Drafthouse Cinema
11.2015 - 08.2020
- Brought on to get franchise ready for rapid growth
- Developed new SOP's
- Oversaw opening of 5 new locations in Dallas and Twin Cities
- Oversee all management recruiting
- Developed new Employee Handbook
- Overseeing 2 Area managers, 7 General Managers, and 700+ hourly employees
- Handle all financials for 7 locations and $70 million in combined revenue
- Established clear priorities and quality standards
Food and Beverage Director
L'auberge Casino Resort
11.2010 - 10.2015
- Oversaw Casino Food and Beverage program with 7 outlets, 55+ million in revenue, and 800 employees
- Hired and managed all GM's
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Helped general management develop prices based on inventory costs and portion sizes
- Became a member of the Circle of Excellence and oversaw wine program for all 16 properties in the Pinnacle Casino portfolio
General Manager
Ember Grille L'auberge Casino Resort
05.2005 - 11.2010
- Oversaw all aspects of High End Steak House
- P&L, Budgeting, hiring, customer satisfaction, training, new marketing strategies
- Built Wine spectator Award Winning Wine list and signature cocktail menu
- Increased customer satisfaction and repeat business through relentless pursuit of great customer service
- Raised PPA by 17% in first year
Skills
- Budgeting
- Employee relations
- Forecasting
- Marketing strategies
- Product development
- Leadership
- Operations Start Up
- Multi Unit Operations
- P&L and Budgeting
- Extremely organized
- Business Planning
- Team leadership
- Strategic Planning
Timeline
Chief Operating Officer
Northwoods Entertainment
01.2021 - Current
Director of Operations
Alamo Drafthouse Cinema
11.2015 - 08.2020
Food and Beverage Director
L'auberge Casino Resort
11.2010 - 10.2015
General Manager
Ember Grille L'auberge Casino Resort
05.2005 - 11.2010