Steven Fana
Pennsauken,NJ
Summary
Dynamic and detail-oriented professional with a proven track record at Savers Thrift Store, excelling in speed and accuracy while sorting merchandise. Demonstrated reliability and strong teamwork skills, consistently meeting performance targets. Proficient in warehouse operations and committed to maintaining safety standards, ensuring efficient material handling and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sorter
Savers Thrift Store
NJ
07.2024 - 04.2025
- Operated dumper machinery, ensuring safe and efficient handling of materials.
- Collaborated with team members to maintain workflow efficiency during peak hours.
- Conducted routine maintenance checks on equipment to ensure operational readiness.
- Loaded and unloaded items accurately, minimizing damage and improving inventory management.
- Assisted in training new employees on equipment operation and safety procedures.
- Monitored material flow to optimize storage space and improve retrieval processes.
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Operated pallet jacks to move large and heavy items for sorting.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
Customer Service Representative
Gs Profesional Window Cleaner
NY
05.2021 - 06.2024
- Assisted customers with inquiries regarding window cleaning services and pricing options.
- Resolved customer complaints effectively to enhance satisfaction and retention.
- Processed service requests promptly using company systems for scheduling and tracking.
- Educated clients on window care best practices to maintain service quality.
- Maintained accurate records of customer interactions and service outcomes in CRM software.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Pennsauken High School
Pennsauken, NJSkills
- Speed and accuracy
- Product sorting
- Reliability and punctuality
- Warehouse safety
- Merchandise packaging
- Sorting techniques
- Heavy lifting
- Loading and unloading
- Order picking
- Attention to detail
- Warehouse operations
- Pallet jack handling
- Shipping and receiving
- Unpacking merchandise
Languages
Spanish
Native or Bilingual
Timeline
Sorter
Savers Thrift Store
07.2024 - 04.2025
Customer Service Representative
Gs Profesional Window Cleaner
05.2021 - 06.2024
High School Diploma -
Pennsauken High School