Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Generic

Steven Felix

Lancaster

Summary

Sales professional with track record of achieving sales targets and enhancing customer satisfaction. Proven ability to develop and execute strategic sales plans, fostering strong client relationships. Utilizes effective communication and negotiation tactics to build and maintain client relationships.

Overview

25
25
years of professional experience

Work History

Pro Sales Specialist

Lowes Home Improvement
12.2005 - Current
  • Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
  • Trained junior sales staff, contributing to their professional development and overall team success.
  • Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
  • Implemented an efficient CRM system which streamlined customer data management processes, enabling better tracking of leads and deals progression.
  • Consistently surpassed individual sales quotas by adopting a proactive, solution-oriented approach in all customer interactions.
  • Exceeded corporate quotas for monthly policy sales.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to event marketing, sales and brand promotion.
  • Stayed current on company offerings and industry trends.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Retail Stock Clerk

Contractors Warehouse
04.2002 - 12.2005
  • Maintained a safe and clean work environment through regular cleaning tasks and hazard identification.
  • Provided excellent customer service by assisting shoppers with locating products and answering inquiries.
  • Assisted in sales growth by maintaining a well-stocked, organized, and visually appealing store environment.
  • Developed strong working relationships with vendors to ensure timely delivery of goods and smooth communication processes regarding orders or concerns.
  • Greeted customers and directed to requested products.

Sales Associate

Home Depot
04.2000 - 07.2001
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

No Degree - Gender Studies

L.A. Mission College
Sylmar
01-2001

High School Diploma -

San Fernando High School
San Fernando
06-1999

Skills

  • Sales presentations
  • Value proposition development
  • Solution selling
  • Objection handling
  • Industry expertise
  • Inside sales
  • CRM software proficiency
  • Customer retention
  • New business generation
  • Client account management

Timeline

Pro Sales Specialist

Lowes Home Improvement
12.2005 - Current

Retail Stock Clerk

Contractors Warehouse
04.2002 - 12.2005

Sales Associate

Home Depot
04.2000 - 07.2001

No Degree - Gender Studies

L.A. Mission College

High School Diploma -

San Fernando High School

Accomplishments

  • Achieved sales target :1 million to date and 2 million for previous.

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Steven Felix