Steven Ferguson
San Antonio,TX
Summary
Motivated Fraud Analyst touting four years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
15
15
years of professional experience
Work History
Fraud Investigator
Wells Fargo
06.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Investigated cases of ACH/Check and debit fraud.
Fraud Analyst
RBFCU - Credit Union
10.2021 - 12.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Personal Banker
IBC Bank
02.2019 - 08.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- 2019 Year I was one of three employees in the San Antonio market to make Elite Sales
- Due to Covid-19 break out I have been giving the opportunity to gain the experience of the call center in the online banking department, and then to the ACH/ATM FRAUD department.
Service Manager
Quail Corner Shell
03.2018 - 12.2018
- Met with customers to discuss service needs and develop effective and practical solutions
- Monitored safety compliance to maintain strict standards and protect team members from harm
- Supervised daily operations, including employee performance, preventive maintenance and safety
IT Support Specialist
Kodak Alaris Inc.
11.2016 - 03.2017
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Store Manager
Autozone
12.2015 - 11.2016
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Rotated merchandise and displays to feature new products and promotions.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained and managed associates in customer service and sales techniques.
Store Manager
Advance Auto Parts
04.2012 - 12.2015
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Answered questions about store policies and concerns to support positive customer experiences.
- Trained and managed associates in customer service and sales techniques.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Man
Crown Chrysler Dodge Jeep
12.2011 - 04.2012
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Petty Officer Third Class
USA NAVY
11.2008 - 11.2011
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Evaluated items to assign grades and marked quality level, rejection status or acceptance.
- Located and investigated production concerns and helped management implement corrective actions.
- Repaired faults, reassembled products and completed additional tests.
- Expert in tactical and technical guidance.
- Conducted Safety Training testing for all personnel.
Education
Some College (No Degree) - Network, System, And Security
ECPI University
Raleigh, NCSkills
- Banking
- Teamwork
- Training Programs
- Issue resolution
- Product tests
- Data Analysis
- Training Junior Team Members
- Verbal and Written Communication
- Critical Thinking
- Fraud Prevention and Detection
- Performance Monitoring and Evaluation
- Vendor Management
Timeline
Fraud Investigator
Wells Fargo
06.2022 - Current
Fraud Analyst
RBFCU - Credit Union
10.2021 - 12.2022
Personal Banker
IBC Bank
02.2019 - 08.2021
Service Manager
Quail Corner Shell
03.2018 - 12.2018
IT Support Specialist
Kodak Alaris Inc.
11.2016 - 03.2017
Store Manager
Autozone
12.2015 - 11.2016
Store Manager
Advance Auto Parts
04.2012 - 12.2015
Sales Man
Crown Chrysler Dodge Jeep
12.2011 - 04.2012
Petty Officer Third Class
USA NAVY
11.2008 - 11.2011
Some College (No Degree) - Network, System, And Security
ECPI University
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