Emily Fideler
Detroit,MI
Summary
Motivated, agile, and detail-oriented Product Manager with a comprehensive background in automotive, client success and talent measurement. Proven ability to steer product roadmaps, optimize UX/UI design, and utilize data analytics for strategic decision-making. Seeking to leverage skills in a challenging Product Management or Product Owner role.
Overview
10
10
years of professional experience
Work History
Product Owner
MSXi
07.2024 - 11.2024
- Worked solely supporting the Ford Contract.
- Developed and launched a web based app from conception to launch, from start to finish within 4 months.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Coordinated design meetings and decisions with internal departments and teams.
Product Manager & Client Success Manager
White Glove
03.2022 - 06.2024
- Managed and expanded enterprise customer relationships in a SaaS environment
- Steered product road map, ensuring necessary features and development for clients, minimizing churn and ensuring customer success metrics were met.
- Conducted strategic reviews and developed product strategies.
- Designed layouts and wireframes for new product features, ensuring optimal UX.
- Wrote feature requirements and completed market research.
- Trained clients on new features, managed help center, and conducted demonstrations.
- Rebranded product marketing collateral and managed product lifecycle task management, amongst others.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal and external teams.
Consultant
Talogy (formerly known as PSI)
08.2021 - 03.2022
- Provide support to various client contracts, overseeing relationships and metrics
- Lead data analysis projects, presenting visualizations to internal and external teams
- Developed and enforced standard operating procedures for assessment centers and amongst employees
- Ensured service language agreements were enforced and met for clients
- Analyzed to ensure validity and reliability of thousands of assessment probes for various PSI and Talogy assessments
Hiring Process Manager & Associate
Talogy (formerly known as PSI)
03.2018 - 07.2021
- Oversee administrative tasks for a large auto-manufacturing client, working through thousands of requisitions and hiring needs
- Manage, develop training protocol, feedback protocol, and safety protocol for a team of 15 proctors
- Manage hires and budget allocated to meet hiring needs while still maintaining profit
- Conduct phone screenings, ensure compliance, and present findings to the client
- Provided pivotal research and insights on reshaping the business plan during COVID19, resulting in a contract extension of 6 million dollars to build ventilators
- Manage the assessment process for manufacturing hiring needs, prioritizing various needs
- Liaison between candidates and automotive manufacturing clients
- Administer pre-employment assessments and coordinate hiring processes
Proctor
Talogy (formerly known as PSI)
12.2017 - 03.2018
- Manage assessment process and travel to testing facilities
- Proctor hands-on and skilled assessments, ensuring integrity and compliance
Behavior Technician
Acorn Health (formerly Autism Centers of Michigan)
08.2017 - 12.2017
- Worked 1:1 with individuals who had autism, utilizing applied behavior analysis
Shift Leader
Biggby Coffee
05.2017 - 11.2017
- Managed and oversaw operations at Biggby Coffee, including employees and inventory
Activity Therapy Intern
Pine Rest Christian Mental Health Services
05.2017 - 08.2017
- Worked as an activity therapist in mother baby unit, as well as unit for individuals with low functioning chronic mental illness to learn daily life skills
Resident Assistant
Grand Valley State University
08.2015 - 05.2017
- Created and maintained a safe community with positive atmosphere for productivity and success as a student, responding to various crisis situations in a calm and resourceful manner
- Facilitated numerous weekly events focused on the pillars of community, intercultural competency, citizenship, and academic success
Parking Assistant/Student Dispatcher
Grand Valley Police Department
08.2014 - 05.2017
- Answered emergency and non-emergency police calls, dispatching officers to the scene of calls and acting as a parking assistant in various scenarios
Education
Master of Business Administration -
Pennsylvania State University
State College, PA05.2024
Graduate Certificate - Business Architecture
Pennsylvania State University
State College, PABachelor of Science - Therapeutic Recreation
Grand Valley State University
Grand Rapids, MI05.2017
Timeline
Product Owner
MSXi
07.2024 - 11.2024
Product Manager & Client Success Manager
White Glove
03.2022 - 06.2024
Consultant
Talogy (formerly known as PSI)
08.2021 - 03.2022
Hiring Process Manager & Associate
Talogy (formerly known as PSI)
03.2018 - 07.2021
Proctor
Talogy (formerly known as PSI)
12.2017 - 03.2018
Behavior Technician
Acorn Health (formerly Autism Centers of Michigan)
08.2017 - 12.2017
Shift Leader
Biggby Coffee
05.2017 - 11.2017
Activity Therapy Intern
Pine Rest Christian Mental Health Services
05.2017 - 08.2017
Resident Assistant
Grand Valley State University
08.2015 - 05.2017
Parking Assistant/Student Dispatcher
Grand Valley Police Department
08.2014 - 05.2017
Graduate Certificate - Business Architecture
Pennsylvania State University
Bachelor of Science - Therapeutic Recreation
Grand Valley State University
Master of Business Administration -
Pennsylvania State University
Skills
- Agile Methodologies
- Backlog Management
- Data Analytics
- Product Lifecycle Management
- Product Management
- Project Management Software
- Risk Management
- Roadmap Planning
- Sprint Management
- UX/UI Design
- Adaptability
- Client Success
- Collaboration
- Communication
- Customer Service
- Detail Oriented
- Leadership
- Prioritization
- Strategic Thinking
- Release planning
- KPI tracking
- Product strategy
Additional Interests
Adaptability, Client Success, Collaboration, Communication, Customer Service, Detail Oriented, Leadership, Prioritization, Strategic Thinking, User-Centric, Travel, reading, Michigan State sports, exploring new cities
Volunteering
- Founding Board Member, Women With Potential, Detroit, MI, 12/23, Current, Worked to develop a product that helps empower women who are 'stuck' in their careers. Provide free education, resources, and coaching to those who can not otherwise access the resources.
- Contributor & Writer, Detroit Mom, Detroit, MI, 05/23, Current
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